Director, Salesforce AI Specialist

KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. Our professionals thrive in a collaborative, team-driven culture where adaptability and personal impact are key.

Responsibilities

• Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management.
• Configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data.
• Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements; participate in code reviews, testing, and deployment activities using CI/CD pipelines.
• Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs.
• Develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns.
• Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring.
• Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services; ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations.
• Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions; contribute to Salesforce release management, performance tuning, and environment strategy.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Requirements

• Minimum of eight years of Salesforce development experience with hands-on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers.
• Bachelor's degree from an accredited College or University is required.
• Salesforce Certified Platform Developer I and Salesforce Certified Agentforce Specialist are required; Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant are preferred.
• Strong understanding of Salesforce Health Cloud data model and features; experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred).
• Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming); experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.).
• Hands-on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required; experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred.
• Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling); experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors).
• Experience with enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills.
• Travel as required to support client engagements, team collaboration, and business development activities.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Disability and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and one around the July 4th holiday.

Pay

California Salary Range: $204,440 - $324,990. Salary is determined based on relevant factors including skills, job responsibilities, prior experience, certifications, and market considerations.