Director, Salesforce & AI Platform Engineering

About the role

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Lead the strategy, modernization, and growth of DTCC's Salesforce ecosystem, a key component of the firm's Digital Client Engagement Platform.
• Promote the adoption of AgentForce, Einstein AI, intelligent automation, and next-generation workflow orchestration capabilities.
• Drive enterprise-wide Salesforce and digital engagement transformation initiatives.
• Own the platform vision, roadmap, engineering delivery, and operational excellence across Sales Cloud, Service Cloud, AgentForce, and Einstein AI.
• Influence enterprise technology strategy, drive measurable business outcomes, and build high-performing teams that deliver value across the organization.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience
• 10+ years of software engineering and technology leadership experience
• Proven success leading Salesforce platform strategy, modernization, and enterprise-scale delivery
• Proven ability to drive enterprise transformation through technology modernization, AI adoption, and organizational leadership
• Experience leading large-scale transformation initiatives and driving measurable business outcomes
• Experience owning platform strategy, technology roadmaps, investment planning, and execution
• Experience leading enterprise CRM, digital engagement, customer experience, or client-facing platform initiatives
• Deep expertise in Salesforce platform architecture and ecosystem
• Experience with Sales Cloud, Service Cloud, AgentForce, and customer engagement platforms
• Knowledge of Einstein AI, AI-enabled workflows, automation, and analytics capabilities
• Experience delivering AI-enabled capabilities, intelligent automation, analytics, or workflow orchestration solutions
• Strong expertise in enterprise integrations, APIs, middleware, CIAM, and data platforms
• Experience with Agile, DevOps, CI/CD, and enterprise-scale technology delivery
• Demonstrated ability to build, scale, and develop high-performing engineering organizations
• Experience leading global teams and distributed delivery organizations
• Strong track record of influencing executive stakeholders and leading cross-functional programs

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Schedule

• A flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Pay

• The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.