Jobs · Human Resources · Texas

Director, Sales Data and Compensation Strategy (Field Ops) (PL)

Charles Schwab · Westlake, TX · 1 wk ago
HybridHuman ResourcesFull-time

About the role

This is a high-visibility position with direct impact on how the firm attracts, motivates, and retains top advisor talent. You’ll have a seat at the table on decisions that shape the strategy of the business.

Responsibilities

  • Lead the design and ongoing refinement of incentive compensation programs for all Retail sales teams (domestic and international), ensuring alignment with business objectives and growth priorities

  • Own the end-to-end compensation planning cycle — from philosophy and structure through modeling and communication

  • Partner with finance and HR to ensure plans are fiscally sound, compliant, competitive in market and administrated effectively

  • Translate complex compensation structures into clear, advisor-facing communications that drive understanding and motivation

  • Design, track and deliver core recognition programs, including FC Leveling, FC Emeritus, Chairman’s Club

  • Lead the annual neutral factors process to support compensation plan design and performance expectations

  • Build and own the data strategy that supports sales performance measurement, compensation accuracy, and business intelligence

  • Define the metrics and reporting frameworks leadership relies on to evaluate productivity, growth, and ROI across the field

  • Partner with technology, Data and CRM teams to ensure data integrity, automation, and scalability

  • Identify opportunities to use data proactively — surfacing insights that inform territory design, goal setting, and resource allocation

  • Serve as the primary liaison between field leadership, finance, HR, and technology as it relates to compensation and performance data

  • Influence senior stakeholders through clear analysis, crisp storytelling, and a well-articulated point of view

  • Lead a small team and develop talent capable of growing with the function

Requirements

  • 7+ years of experience incentive compensation design including asset-based, revenue-based, and solutions-oriented structures

  • Strong command of data tools and platforms — experience with Salesforce, CRM analytics, or business intelligence tools preferred

  • 5+ years of direct people leadership experience

  • Currently at a Director level of leadership in title/experience

  • Develop and execute the vision and strategy for the Sales Compensation and Data Analysis team, aligning incentive design, analytics, and performance insights with business priorities to drive sales effectiveness, operational rigor, and data-informed decision-making

  • A client-centric focus that keeps clients and sales professionals in the forefront of decisions and connects plans and actions to our purpose of serving investors and branch network personnel

  • Demonstrated experience building relationships and working with cross-functional teams to design and deliver client experience initiatives, including evaluating opportunities and making recommendations based on the unique needs of the business

  • Superior written and verbal communication skills, including being able to synthesize data, develop cohesive business cases and recommendations, and influence partners

  • Strong presentation skills, including building and presenting a compelling vision focused on the ability to influence both senior executives and sales leaders

  • Strong analytical and problem-solving skills

  • Detail-oriented with superior project management skills and the ability to multi-task and work efficiently to meet deadlines on an independent basis

  • Ability to gain respect and support of senior leadership, partners and peers and lead a team of individuals in delivering against our strategy

Qualifications

  • 7+ years of experience incentive compensation design including asset-based, revenue-based, and solutions-oriented structures

  • Strong command of data tools and platforms — experience with Salesforce, CRM analytics, or business intelligence tools preferred

  • 5+ years of direct people leadership experience

  • Currently at a Director level of leadership in title/experience

  • Develop and execute the vision and strategy for the Sales Compensation and Data Analysis team, aligning incentive design, analytics, and performance insights with business priorities to drive sales effectiveness, operational rigor, and data-informed decision-making

  • A client-centric focus that keeps clients and sales professionals in the forefront of decisions and connects plans and actions to our purpose of serving investors and branch network personnel

  • Demonstrated experience building relationships and working with cross-functional teams to design and deliver client experience initiatives, including evaluating opportunities and making recommendations based on the unique needs of the business

  • Superior written and verbal communication skills, including being able to synthesize data, develop cohesive business cases and recommendations, and influence partners

  • Strong presentation skills, including building and presenting a compelling vision focused on the ability to influence both senior executives and sales leaders

  • Strong analytical and problem-solving skills

  • Detail-oriented with superior project management skills and the ability to multi-task and work efficiently to meet deadlines on an independent basis

  • Ability to gain respect and support of senior leadership, partners and peers and lead a team of individuals in delivering against our strategy

Skills

  • Experience with incentive compensation design including asset-based, revenue-based, and solutions-oriented structures

  • Strong command of data tools and platforms — experience with Salesforce, CRM analytics, or business intelligence tools preferred

  • Leadership experience in a similar role

  • Excellent written and verbal communication skills

  • Strong presentation and storytelling skills

  • Strong analytical and problem-solving skills

  • Project management and multitasking abilities

Benefits

  • 401(k) with company match and Employee stock purchase plan

  • Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

  • Paid parental leave and family building benefits

  • Tuition reimbursement

  • Health, dental, and vision insurance

Pay

Competitive salary and benefits package

Schedule

Hybrid work schedule that provides flexibility to work from home and office

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