Director, Risk Management

About the Role

Join an organization dedicated to helping Capital One identify, manage, and effectively mitigate business continuity and operational resilience risk. As a member of the Business Continuity and Resilience Risk Management (BCRM) team within Operational Risk Management (ORM) in the Second Line of Defense, you will work with talented associates and key stakeholders to ensure a high-performing team delivers on priorities effectively and efficiently. This role fosters a culture of inclusion and belonging, valuing diverse perspectives and empowering team members to leverage their talents and skills.

As a Director within BCRM, you will oversee and challenge First Line of Defense risk-taking across Capital One’s businesses, including Credit Card, Bank, and Auto. You will also implement and govern Capital One’s Operational Resilience framework across the enterprise.

Responsibilities

• Oversee and challenge the risk-taking by the First Line of Defense across Card, Retail, Commercial, Auto, and Enterprise Services Lines of Business.
• Implement and govern the Operational Resilience Framework across Capital One, including driving compliance with international regulatory requirements.
• Respond to and report on crises and incidents, ensuring First Line of Defense response is appropriate and Second Line of Defense Risk Management Leadership remains informed.
• Understand emerging resiliency risks across the industry and within Capital One, ensuring First Line of Defense is prepared to respond.
• Act as a key thought partner on evolving business continuity and resilience methodology changes.
• Collaborate effectively with stakeholders and leaders across multiple organizations to achieve objectives, coordinating program-related activities and deliverables.
• Articulate complex technical concepts in a clear, concise, and actionable manner through written and verbal communications.
• Oversee data-driven, risk-based analysis, starting with problem identification or hypothesis development.

Requirements

• Bachelor’s Degree or military experience.
• At least 8 years of experience in risk management, business continuity, disaster recovery, operational resilience, or audit.
• At least 5 years of financial services industry experience or regulatory environment experience.
• At least 3 years of experience in people management.
• At least 3 years of experience consulting with and presenting to senior executive leadership.

Preferred Qualifications

• Master’s Degree in Business Administration (MBA), Finance, Risk Management, or a related analytical field.
• Proven experience in a 2nd Line of Defense risk management role, with a strong track record of challenging 1st Line of Defense business decisions across diverse lines of business (e.g., Card, Retail, Commercial, Auto).
• Deep familiarity with US and international operational resilience and risk management regulatory standards (such as Federal Reserve SR 20-24, OCC guidelines, DORA, or Basel Committee principles).
• Certified Business Continuity Professional (CBCP/MBCP).
• Certified in Risk and Information Systems Control (CRISC).
• Certified Information Security Manager (CISM) or other operational risk/resilience designations.
• Experience leading data-driven risk analyses, building risk-based hypotheses, and translating complex technical data into clear, narrative-driven executive reports.
• Experience overseeing corporate crisis management or incident response frameworks during high-impact, real-time events.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on agreed-upon hours.

• McLean, VA: $206,000 - $235,100 for Director, Risk Management.
• Richmond, VA: $187,300 - $213,700 for Director, Risk Management.

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.