Director Risk Management

About Us

Acosta Group is a collective uniting trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We prioritize associate growth, development, and well-being, offering opportunities for both part-time flexibility and full-time career advancement.

Responsibilities

• Insurance Program Management: Oversee the procurement, renewal, and administration of all corporate insurance programs (e.g., Workers’ Compensation, General Liability, Auto, Property, Cyber, D&O), including underwriting, claims management, and safety/loss prevention. Partner with brokers, insurers, and internal leaders to evaluate coverage adequacy, emerging exposures, and opportunities to improve the company’s total cost of risk.
• Enterprise Risk Strategy: Collaborate with senior leaders and business owners to align risk mitigation plans with strategic priorities, operational objectives, and organizational risk appetite. Promote a proactive risk culture by helping leaders understand, own, and manage risks within their areas of responsibility.
• Claims Oversight: Provide leadership and direction for escalated claims management activities, including high-severity Workers’ Compensation and liability claims. Supervise the Risk Manager and ensure claims are managed consistently with best practices, internal expectations, and applicable regulatory requirements. Collaborate with Safety, Legal, HR Leave Accommodations, operations leaders, and third-party administrators to improve claim outcomes, support return-to-work efforts, and reduce loss exposure.
• Vendor and TPA Management: Manage relationships with third-party administrators, insurers, brokers, and legal counsel. Drive continuous improvement in vendor performance, claims handling, reporting accuracy, and risk management support.
• Cross-Functional Collaboration: Partner with internal stakeholders including the Safety team, HR Leave Accommodations team, Legal, Finance, and Real Estate to ensure alignment on risk mitigation strategies, claims handling, and compliance with internal policies and external regulations.
• Data & Analytics: Analyze claims trends and risk exposures to inform decision-making and recommend improvements to safety and loss control programs. Develop and implement quarterly metrics for measuring and communicating activity and progress to executive leaders.
• Compliance & Governance: Ensure compliance with all applicable insurance regulations and internal policies. Maintain accurate records of risk-related expenses and exposures.
• Training & Communication: Lead training initiatives for business units on claims reporting, return-to-work programs, and risk awareness. Serve as a key advisor to senior leadership on risk-related matters.
• Team Development: Develop and manage the Risk Management Team, including hiring, coaching, development, performance management, and ensuring the team meets department objectives.

Requirements

• Experience: 10+ years leading risk management activities.
• Professional Designation: ARM, CPCU, or CRM preferred.

Skills

• Knowledge of insurance contract language, insurance underwriting, and claims processing.
• Deep knowledge of casualty insurance, claims management, and multi-state Workers’ Compensation programs.
• Knowledge of OSHA and EPA regulations and potential risks involved.
• Ability to develop, implement, and evaluate loss-control programs.
• Strong verbal, written, analytical, and persuasive skills; ability to interact effectively with all levels of associates and management.
• Proficiency in RMIS platforms and Microsoft Office Suite (specifically Excel).
• Ability to handle multiple projects and deal with varying deadlines.

Schedule

Full time