Director, Revenue Cycle Practice Relations (Oncology)

Key Responsibilities

• Serve as the principal relationship manager for assigned practices, aligning organizational services and resources to support practice objectives and drive revenue cycle performance.
• Oversee and champion the delivery of revenue cycle services, proactively identifying opportunities for improvement and advocating for practice needs within the organization.
• Monitor, analyze, and interpret practice performance metrics. Provide actionable insights and recommendations to practice leadership, supporting continuous improvement and achievement of financial goals.
• Maintain expert knowledge of industry trends, regulatory changes, and emerging technologies. Advise practices on best practices and innovative approaches to revenue cycle management.
• Lead regular satisfaction assessments and feedback sessions. Develop and implement strategies to enhance practice experience and address concerns.
• Collaborate with internal training teams to ensure content and delivery methods are tailored to practice needs, supporting operational excellence.
• Partner with Finance to provide holistic guidance on practice financial performance, identifying risks and opportunities.
• Work collaboratively across departments to resolve complex issues, drive strategic initiatives, and ensure seamless communication between practices and the organization.

Minimum Requirement

• Degree or equivalent, typically requiring 10+ years of relevant experience.
• Bachelor’s degree required; Master’s degree or relevant certification preferred.
• Minimum of 10 years’ experience in client relationship management, account management, or revenue cycle operations within Multispecialty or Oncology practices.
• Demonstrated expertise in revenue cycle management, practice operations, and strategic planning.
• Exceptional communication, negotiation, and interpersonal skills.
• Advanced analytical skills with a proven ability to develop actionable insights from complex data sets.
• Track record of influencing organizational strategy and driving process improvement without direct supervisory authority.