Director Retail Training

Duties

• Serve as the primary field-based owner of training execution—ensuring consistent delivery, reinforcement, and adoption across assigned store groups and the full division as needed.
• Develop and maintain the Retail Talent Development roadmap, annual priorities, and execution plan aligned with Retail Operations goals.
• Maintain and govern a single source of truth for retail training materials and communications (e.g., Goodwill Connect pages, toolkits).
• Support succession planning efforts and workforce development initiatives in collaboration with People Services.
• Provide and/or coordinate hands-on training for Store Managers and Assistant Managers, including in-store application, observation, and coaching on production and sales floor execution.
• Establish a “train-the-trainer” capability—equipping store leadership teams to deliver consistent frontline training and reinforce standards.
• Provide targeted on-site support as needed to stabilize store performance, reinforce leadership routines, and ensure continuity during leadership gaps.

Qualifications

• Demonstrated experience building and scaling training programs that drive measurable results (ex: production execution, sales floor execution, safety, quality, retention).
• Strong, practical experience with retail operations (staffing routines, customer service, merchandising standards, backroom/production flow).
• Experience building train-the-trainer models that equip store leadership teams to sustain training without dependency.
• Proficiency with Microsoft Office (Excel, PowerPoint, Teams, etc.).
• Strong communication skills and interpersonal skills.
• Hands-on experience training and coaching Store Managers/Assistant Managers and reinforcing expectations through in-store observation + follow-up.
• Experience administering or optimizing an LMS and using learning analytics to measure effectiveness.

Pay

External Hiring Range: $70,000-$75,000/yearly