Director, Retail Human Resources - North Region

This role drives people strategy, workforce effectiveness, and organizational health to support revenue growth, customer experience, and operational excellence across a large, high-volume convenience retail network. The Director ensures consistent execution of HR processes, builds leadership capability, and delivers data-driven solutions that strengthen performance across hundreds of store locations.

Responsibilities

• Partner with field and operations leadership as a strategic advisor, aligning people strategy to business goals while influencing decisions that improve workforce effectiveness, guest experience, and operational performance.
• Translate enterprise initiatives into actionable HR plans that improve workforce stability, productivity, and store execution.
• Use data, trends, and predictive analytics to influence decisions on labor planning, organizational design, and talent deployment.
• Lead workforce planning across multi-state regions, ensuring staffing models and talent pipelines support growth and operational continuity.
• Collaborate with Talent Acquisition to execute high-volume hiring strategies tailored to regional and seasonal needs.
• Build and maintain succession plans, identifying and accelerating high-potential leaders through targeted development and coaching.
• Coach field leaders on performance management, accountability, culture, and leadership effectiveness.
• Strengthen frontline leadership capability through targeted interventions, training, and consistent performance expectations.
• Equip leaders to confidently navigate complex people issues and multi-unit leadership challenges.
• Lead and resolve complex employee relations matters, ensuring consistency, compliance, and timely outcomes.
• Partner with Legal, Compliance, and Operations to mitigate risk and maintain a safe, respectful workplace.
• Identify systemic ER trends and implement proactive solutions that reduce claims, turnover, and operational disruption.
• Drive enterprise culture and engagement initiatives into the field, ensuring alignment with company values and service expectations.
• Analyze engagement and turnover data to identify root causes and implement targeted retention strategies.
• Champion diversity, equity, and inclusion across field operations, promoting equitable practices and inclusive leadership behaviors.
• Ensure flawless execution of HR processes including performance reviews, compensation cycles, investigations, compliance audits, and policy implementation.
• Partner with Operations to streamline processes, reduce administrative burden, and improve the frontline employee experience.
• Optimize labor strategies that balance productivity, service standards, team engagement, and financial performance.
• Lead HR components of large-scale initiatives such as reorganizations, acquisitions, system implementations, and new store growth.
• Act as a change agent, ensuring field leaders understand, adopt, and sustain new ways of working.
• Lead effectively in fast-paced environments, helping field leaders navigate ambiguity while maintaining operational focus and team engagement.
• Translate complex enterprise changes into clear, actionable guidance for store and field teams.
• Leverage dashboards, KPIs, and workforce analytics to diagnose issues and recommend solutions that improve business outcomes.
• Track and report on key HR metrics including turnover, engagement, staffing levels, ER trends, and leadership pipeline health.
• Use insights to influence operational leaders and drive accountability for people outcomes.

Requirements

• Bachelor’s degree in human resources, business, or a related field (preferred).
• 10+ years of progressive Human Resources experience.
• 2+ years of experience at the Director level.
• Proven ability to align people strategy with business goals and translate enterprise initiatives into field execution.
• Demonstrated success leading complex employee relations matters with consistency, compliance, and sound judgment.
• Strong workforce-analytics fluency — using KPIs, dashboards, and predictive insights to influence operational decisions.
• Experience leading the HR components of large-scale change (reorganizations, acquisitions, system implementations, new-unit growth).
• Ability to coach and build capability among multi-unit field leaders in a fast-paced, high-volume environment.
• Multi-unit retail, convenience, or operational HR experience is strongly preferred.
• Experience supporting high-volume, geographically distributed field operations across multiple states or regions.
• Experience partnering across HR Centers of Excellence and enterprise HR strategy teams in a matrixed organization.

About the Company

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions — RaceTrac, RaceWay, Energy Dispatch, and Gulf — there’s always a new challenge to take on and a new path to pursue.