Director Restaurants

Job Summary

The Director of Restaurants is responsible for overseeing daily food and beverage operations. This role supports the Director of Food & Beverage in ensuring exceptional member experiences, operational efficiency, and achievement of revenue and profit objectives. The Director of Restaurants works closely with the Director of Food & Beverage and Executive Chef to uphold service standards, safety protocols, and culinary excellence across all restaurant operations.

Day To Day

• Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance.
• Communicate with members on both group and individual levels to ensure the club exceeds their expectations.
• Ensure service recovery programs are in place, with staff properly trained to execute them effectively.
• Ensure all expense control systems are in place with close monitoring of department expenses, including the revenue-to-payroll ratio, and utilize appropriate forecasting systems.
• Complete scheduled inventories and ensure proper administration processes are followed.
• Responsible for front-of-house scheduling to meet budgeted labor targets, ensuring proper controls on time reporting via time management systems.
• Execute all menus, promotions, and programs as outlined by the Director of Food & Beverage in accordance with club standards.
• Ensure compliance with federal, state, and local food sanitation and safety regulations.
• Stay knowledgeable about updated laws and guidelines and communicate this information to the staff.
• Ensure daily walkthroughs are conducted in all front-of-house areas to maintain safety and cleanliness standards.
• Absorb and assist in selecting and developing a qualified team of service excellence employees, ensuring they understand the relationship between Member service, satisfaction, and retention.
• Create a work environment centered on teamwork, mutual respect, and member satisfaction, while focusing on the club’s revenue objectives.
• Implement and execute specific training programs consistently and in a timely manner to ensure club staff provides quality service and products.
• Attend staff meetings and hold weekly service training sessions.
• Perform line-ups twice daily, covering events and menu items.
• Work with member committees to develop and implement member activities and events.
• Collaborate with the Food & Beverage team to create and implement new ideas for enhancing Member experiences.

Required

• About You:
• A high school diploma or equivalent.
• A minimum of 5 years in Club management or related role within the Food & Beverage industry.
• PREFERRED:
• A bachelor's degree.
• Preferred certifications include Food Handlers Certificate, Alcohol Safety, ABC Certification, and CPR Certification.
• Strong experience handling highly confidential material such as member and employee data.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

What We Offer

• We believe in taking care of our team, and our Total Rewards package reflects that commitment.
• Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.
• Benefits:
• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members).