Director, Quality Improvement

We need to output HTML fragment with sections: About the role? Actually the posting includes "Who We Are", "Why Join our Team", "What You Will Do - Essential Functions", "Who You Are Required Qualifications", "Living our Values: ... Competencies:", "Working Conditions:". Also compensation and benefits are described in "Why Join our Team" paragraph: "We support our team with a competitive compensation and benefits package, including: Annual compensation between $124,000 - $135,000, PLUS an annual performance-based, discretionary incentive...." So we need to include Pay and Benefits sections if they have specific content. The posting gives salary range and benefits list. So we should create

Pay

with the salary info.

Benefits

with list of benefits. Also maybe Schedule? Not given. Working Conditions includes remote work flexibility, but not schedule. So we skip Schedule. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. The headings we can use: About the role (maybe "Who We Are" and "Why Join our Team" combined?), Responsibilities (What You Will Do), Requirements (Who You Are Required Qualifications), Qualifications (maybe same as Requirements?), Skills (Competencies), Benefits, Pay. We need to avoid duplication. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose appropriate headings that match content. We need to preserve all substantive information, not invent or summarize away detail. So we need to include the details from each section. We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate like EEO, etc. The posting includes some boilerplate like "Living our Values:" and "Competencies:" and "Working Conditions:" which we need to keep if substantive. We need to output only HTML fragment, no /, no markdown fences. Let's structure:

About the role

Combine "Who We Are" and "Why Join our Team" maybe? But we need to preserve all detail. Could split into two paragraphs: one for Who We Are, one for Why Join our Team. That's fine.

Responsibilities

What You Will Do - Essential Functions content (the bullet points). We need to convert bullet list to

• . The posting has bullet points with headings: Quality Strategy, Performance & Continuous Improvement; Quality Analytics, Measurement & Reporting; Quality Governance, Compliance & Leadership. Each has sub-bullets. We'll need to preserve detail. We'll create
  with
  • for each main bullet, and inside maybe nested
    for subpoints? The instruction says use
    • for any list of duties/requirements/benefits. It doesn't forbid nested lists. We'll do nested.

      Requirements

      Who You Are Required Qualifications content (list of qualifications). We'll convert to

      • .

        Skills

        Competencies list (analytical, problem-solving, etc.) plus maybe Living our Values? Actually Living our Values is separate but could be part of Skills? Might be better to have a section for Values? But not in allowed headings. Could include under Skills or maybe under About the role? The instruction says prefer a few substantive sections over many thin ones. We could incorporate Living our Values into About the role or Skills. But we need to preserve all detail. We could add a

        Values

        but not allowed heading list? The list is examples, not exclusive? It says "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples but not exclusive; we could still use other headings? Safer to stick to those. We could fold Living our Values into Skills or About the role. Since it's about values, maybe include under About the role as a paragraph. Similarly Working Conditions: we could include under About the role or maybe under Responsibilities? But better to have a separate section? Not in list. Could add under About the role as a paragraph. We need to include Pay and Benefits sections. Let's extract details: Who We Are: "At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive." Why Join our Team: "At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: Annual compensation between $124,000 - $135,000, PLUS an annual performance-based, discretionary incentive.Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.Comprehensive health benefit options: Medical, dental, and vision coverage401(k) with competitive employer matchCompany-paid life and disability insurancePaid parental leave and wellbeing incentivesGenerous paid time off, including volunteer timeFlexible spending accounts for healthcare and dependent careProfessional development opportunities and tuition reimbursementRemote work flexibility (role-dependent)Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time." We need to separate compensation and benefits for Pay and Benefits sections. Pay: "Annual compensation between $124,000 - $135,000, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors." Benefits list: "Comprehensive health benefit options: Medical, dental, and vision coverage; 401(k) with competitive employer match; Company-paid life and disability insurance; Paid parental leave and wellbeing incentives; Generous paid time off, including volunteer time; Flexible spending accounts for healthcare and dependent care; Professional development opportunities and tuition reimbursement; Remote work flexibility (role-dependent); Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued." Note: Some of those are also in the Why Join our Team paragraph after benefits. We'll capture them. Responsibilities (What You Will Do - Essential Functions): Paragraph: "The Director, Quality Improvement provides strategic leadership for the organization's quality management, performance improvement, and compliance programs. This role partners with clinical, operational, and health plan stakeholders to drive quality outcomes, member experience, patient safety, regulatory performance, and continuous improvement through data-driven strategies and enterprise-wide initiatives." Then bullet points: - Quality Strategy, Performance & Continuous Improvement * Develop and lead the enterprise quality strategy, driving improvements in clinical outcomes, member experience, patient safety, regulatory performance, and operational effectiveness. * Partner across clinical, operational, and health plan stakeholders to leverage data, member insights, and best practices to deliver sustainable quality improvements and advance HEDIS, Medicare Stars, and satisfaction performance. - Quality Analytics, Measurement & Reporting * Establish and oversee quality measurement, reporting, and performance monitoring frameworks to evaluate organizational effectiveness and achievement of strategic goals. * Translate quality data and performance trends into actionable insights, recommendations, and executive-level reporting that support decision-making and continuous improvement initiatives. - Quality Governance, Compliance & Leadership * Provide leadership for quality assurance, improvement, and audit programs while ensuring compliance with regulatory, accreditation, contractual, and organizational requirements. * Drive risk mitigation, change management, and stakeholder engagement efforts to strengthen care quality, patient safety, operational performance, and external partnerships. * Lead, coach, and develop a high-performing team while fostering a culture of accountability, continuous learning, and alignment with organizational values. We'll format as nested lists. Requirements (Who You Are Required Qualifications): List: - Bachelor’s degree in business, Marketing, Health Administration, or related field. - 8+ years of experience in a member or customer experience role, ideally in a healthcare, tech, or behavioral health environment. - 3+ years in a leadership role managing cross-functional teams. - Strong understanding of behavioral health strategy and concepts - Experience leading enterprise-wide quality improvement initiatives and driving measurable performance outcomes. - Experience working with health plans, accreditation organizations, regulatory agencies, and clinical stakeholders. - Experience with HEDIS, Medicare Stars, quality measures, accreditation standards, and regulatory requirements preferred. - Experience utilizing data analytics and performance reporting to inform strategic decision-making and quality improvement efforts. - Proficient in Microsoft Office Suite - Ability to pass a background check upon hire and throughout employment which includes: County and Federal Criminal Records Search - felonies and misdemeanors ; InstaCriminal Multi-State Alias Search - National Sex Offender Registry, Multi-State Criminal Database, SSN validation and trace, and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM search - individuals/entities debarred, suspended, or otherwise excluded from receiving federal contracts, subcontracts, or federal assistance; Education Verification; Employment Verification; FACIS Level I - Sanctions or exclusions for federal and state healthcare programs; 10-panel drug screening; and E-Verify: Lucet does not use E-Verify to pre-screen applicants and complies with federal regulations prohibiting discrimination based on national origin or citizenship status. We need to keep that entire sentence. Skills (Competencies): List: - Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights. - Proven ability to lead organizational change, manage competing priorities, and drive results in a complex healthcare environment. - Excellent communication, presentation, and stakeholder management skills, including the ability to influence executive leaders and cross-functional teams. - Ability to develop and execute strategic initiatives that improve clinical quality, member experience, patient safety, and operational performance. Also Living our Values: list of values: - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. We could include these under Skills as well, or maybe under About the role. I'd add them under Skills as additional bullet points. Working Conditions: - Work is performed from home with company-provided equipment. - Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting). We could include under About the role or maybe a separate section not in list; but we could incorporate under About the role