Director, Quality Engineering & Business Systems Analysis

About the role

The Director of Quality Engineering & Business Systems Analysis oversees the overall quality and engineering operations of the company. This person drives the “Testing Center of Excellence” for the enterprise to enable improved IT solution quality, accelerate delivery, and increase testing collaboration. The incumbent is responsible for Test Automation, Test Data Management, and Test Environment Management of all applications managed by IT internal team and third-party vendors. This role also provides strategic leadership to Business System Analyst functions and process improvement initiatives to embed quality into software products at early stages of development.

The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Responsibilities

• Plan and execute end-to-end testing of integrated systems, including validation of the integration layer
• Lead and mentor a Quality Assurance team at a leadership level
• Oversee Test Automation, Test Data Management, and Test Environment Management for all applications
• Provide strategic leadership to Business System Analyst functions and process improvement initiatives
• Coordinate cross-functional teams and champion consistency and task completion
• Perform various types of testing: Black box, GUI, Integration, Regression, Backend, System, End-to-End, and User Acceptance Testing
• Manage vendor relationships
• Recruit, motivate, and manage IT staff members
• Develop, implement, and execute strategic plans
• Integrate complex projects into existing systems and structures
• Present issues and challenges in senior management forums
• Lead through times of change, disruption, and growth
• Create quality standards, tools, and methodologies
• Budget preparation and fiscal management

Requirements

• A minimum of ten (10) years of Information Systems and Quality Assurance experience
• Master’s degree in Computer Science, Information Management, or a similar technical field from an accredited institution
• Proven leadership experience in Quality Assurance at a leadership level
• Experience with SDLC and Agile/Scrum methodologies
• Experience writing and executing basic SQL query commands
• Experience in vendor management

Qualifications

• Knowledge of IT Strategy planning, IT Methodologies/QA Processes, and Automation technologies
• Understanding of Automation Tools/Technologies and Frameworks
• Prior Business System Analysis experience
• Understanding of EDI X12/HL7
• Requirement gathering and Business System Analysis
• Strong understanding of healthcare issues, information systems, management issues, and current trends
• Conceptualizing business strategies while implementing information systems and technology strategic direction
• Quality assurance processes and procedures, and the ability to devise methods to enforce quality standards
• All aspects of the healthcare industry, including clinical workflows, IT systems and integrations, federal regulations, and state and federal programs
• Strong planning, organization, critical thinking, decision-making, and communication (verbal and written) skills
• Strong interpersonal skills
• Budget management skills
• Group presentation, leadership, team building, analytical, and organizational skills
• Robust analytical skills for both existing processes and identifying areas of opportunity
• Excellent decision-making, problem-solving, team, and time management skills
• Proven ability to work in a complex, fast-paced business environment with a hands-on approach
• Ability to lead through times of change, disruption, and growth
• Effective prioritization and execution of tasks in a high-pressure environment
• Ability to listen effectively, respond to sensitive inquiries or complaints, and cope with ambiguity or change

Benefits

• Competitive salary
• Hybrid schedule
• State-of-the-art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Pay

$193,003.20 USD Annually - $265,387.20 USD Annually