Director, Quality Engineering

Company Overview

Berkley Technology Services (BTS) is the dynamic technology solution provider for W. R. Berkley Corporation, a Fortune 500 commercial lines insurance company. With key locations in Urbandale, IA and Wilmington, DE, BTS delivers innovative, customer‑focused IT solutions to more than 60 operating units worldwide. The organization emphasizes collaboration, acting as consultants to customers and operating units, and proactively plans for “What’s Next” in the industry. BTS fosters a culture of innovation and entrepreneurial spirit, encouraging growth for both team members and the company.

Responsibilities

• Quality Strategy & Leadership: Define and execute Berkley’s Quality Engineering vision, strategy, and multi‑year roadmap; establish enterprise‑wide quality standards, practices, and governance frameworks; build and mature a Quality Engineering Center of Excellence; serve as executive leader and advocate for quality across technology and business organizations; influence delivery teams to embed quality ownership throughout the development lifecycle.
• Quality Engineering Practice Development: Design and implement a future‑state Quality Engineering operating model; define processes, methodologies, standards, and best practices; establish test‑strategy frameworks for functional, integration, end‑to‑end, performance, operational readiness, and user‑acceptance testing; develop quality metrics and executive dashboards; create repeatable quality patterns for use across programs and operating units.
• Test Automation & Innovation: Define and lead the enterprise automation strategy; establish automation frameworks, tooling standards, and quality‑engineering platforms; increase automation coverage and efficiency across the software delivery lifecycle; evaluate and implement emerging technologies, including AI‑enabled testing solutions; identify opportunities to reduce manual effort and accelerate release readiness.
• Vendor Leadership & Delivery Governance: Provide strategic oversight of quality‑engineering vendors and testing partners; establish vendor accountability, performance measures, and service expectations; ensure consistent application of quality standards across all delivery partners; lead knowledge‑transfer and capability‑building initiatives to reduce long‑term external dependency; optimize blended onshore/offshore delivery models for value and scalability.
• Talent & Organizational Development: Establish a Quality Engineering profession and career framework; define role structures, competencies, skill progression, and development pathways; recruit, mentor, and develop high‑performing quality‑engineering talent; build succession plans and future leadership pipelines; foster a culture of continuous learning, innovation, and engineering excellence.
• Delivery Quality & Risk Management: Partner with program and engineering leaders to achieve delivery quality objectives; implement enterprise quality gates and release‑readiness standards; lead defect‑prevention and root‑cause analysis activities; identify and mitigate quality risks across strategic initiatives; drive continuous improvement through lessons learned and quality analytics.

Qualifications

• 10+ years of progressive experience in Quality Engineering, Software Testing, or Engineering Leadership roles.
• 5+ years leading enterprise‑scale Quality Engineering organizations or practices.
• Proven experience building or transforming Quality Engineering capabilities.
• Experience leading quality teams across complex technology transformation programs.
• Demonstrated success developing and executing enterprise quality strategies.
• Experience managing large vendor and partner relationships.
• Strong executive communication and stakeholder management skills.

Preferred Experience

• Insurance or financial services industry experience.
• Supporting Guidewire or large core system modernization initiatives.
• Implementing enterprise test automation frameworks.
• Establishing Quality Engineering Centers of Excellence.
• Experience with Agile, DevOps, CI/CD, and modern software delivery practices.
• Leveraging AI and intelligent automation within testing and quality disciplines.

Leadership Competencies

• Strategic Thinking
• Enterprise Influence
• Organizational Change Leadership
• Talent Development & Coaching
• Executive Presence
• Continuous Improvement Mindset
• Operational Excellence
• Vendor & Partner Management
• Data‑Driven Decision Making

Compensation

Base Salary Range: $127,050 – $181,500 – $235,950. The actual salary will be determined by factors such as scope, complexity, location, candidate’s skills, education, training, credentials, experience, and other employment conditions.

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• Wellness programs
• Paid Time Off
• 401(k) plan with profit‑sharing

Location

Urbandale, IA (on‑site). Travel requirements are not specified.

Sponsorship is not offered for this role.