Director, Quality

About the role

The ideal candidate brings a strong background in patient safety, including routine event reporting and causal analysis, with at least 3 years of related experience and a demonstrated commitment to advancing quality, risk reduction, and a fair & just culture of safety across healthcare settings.

Responsibilities

• Responsibility, accountability and decision-making authority for facilitating the implementation of systems, programs and strategic initiatives that advance system capability.
• Develops and aligns strategies, initiatives, supporting infrastructure, and budgets that enable the system to achieve results that align with established quality imperatives to create and sustain operational excellence.
• Communicates system objectives to staff to ensure understanding of quality goals and their alignment.
• Oversees initiatives and operations, including staff, budget, and vendor management.
• Measures effectiveness and take steps to ensure continuous improvement of system-wide performance.
• Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans.
• Ensures that policies, procedures and practices are operationalized to support safe, reliable care, regulatory compliance, and fosters a continuous learning culture.
• Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction.
• Has oversight of the system quality programs such as infection prevention, regulatory compliance, performance improvement and/or patient safety.
• Member of the system management teams and functions as a key liaison between the leadership teams, staff and physician partners of the health care facility and programs.

Requirements

• Master's Degree in nursing, public health, health care related, education required — or higher.
• Certification in related field (for example CPHQ, Infection control, Lean) preferred.
• 3 to 5 years manager experience in healthcare quality, peer review, or performance improvement experience is required.

Pay

$106,745.60 – $155,584.00 per year

About the organization

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.