Director, Project Management

About the role

The Director of Project Management is responsible for leading and coordinating high-priority operational initiatives across City of Hope Atlanta. This role reports to the Executive Director, Transformation and Project Management and serves as a key partner in translating strategic and operational priorities into structured project plans, clear timelines, defined ownership, measurable outcomes, and sustainable workflows.

Responsibilities

• Lead and oversee strategic operational initiatives for Patient Services and outpatient operations from planning through implementation, ensuring alignment with organizational goals and priorities.
• Manage project governance, timelines, milestones, risks, resources, and stakeholder accountability while providing executive-level reporting and decision support.
• Partner with operational leaders, clinicians, frontline teams, and cross-functional departments to drive collaboration, resolve barriers, and maintain alignment across initiatives.
• Support Lean Management and continuous improvement efforts by empowering teams to identify opportunities, implement solutions, measure outcomes, and sustain improvements.
• Utilize operational data, performance metrics, and business analysis to guide prioritization, track results, support decision-making, and evaluate project success.
• Cook up implementation readiness for new workflows, operational changes, staffing initiatives, clinic models, and service expansions, including training, communication, and go-live support.
• Conduct post-implementation reviews, capture lessons learned, and ensure sustainable improvements that enhance operational performance, patient experience, and organizational effectiveness.
• Foster a culture of accountability, transparency, continuous improvement, and frontline ownership while serving as a trusted advisor and connector between leadership and operational teams.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field required.
• 10+ years of experience in healthcare operations, project management, performance improvement, organizational transformation, or operational leadership.
• 5+ years of leadership/management experience in healthcare operations or related areas.
• Proven experience leading complex, cross-functional projects within a healthcare environment.
• Preferred Qualifications:
  • Experience collaborating with physicians, clinical leaders, operational leaders, frontline teams, and executive stakeholders.
  • Master’s degree in Healthcare Administration, Business Administration, Public Health, Organizational Leadership, Project Management, or related field.
  • PMP, Lean Six Sigma Green Belt, Lean, Change Management, or related certifications preferred.
  • Experience in oncology, ambulatory operations, academic medicine, specialty care, access/scheduling, or service line growth.
  • Experience developing business cases, implementation plans, governance frameworks, and executive presentations.

City of Hope is an equal opportunity employer.