Director, Program Management (Must have Utility Background, CIS or ERP solutions experience)

Overview Of Role/Job Purpose

The Director of the Retail Project Management Office will be responsible for overseeing all project management activities, driving strategic initiatives, and ensuring the successful delivery of complex software projects to our customer on-time and within budget.

This role is critical in driving operational excellence, managing complex programs, and fostering collaboration between product, engineering, customer success, and other departments.

Essential Job Duties

• Identify and plan projects and programs to achieve business objectives and develop project charters
• Develop detailed project plans for complex projects ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectives
• Identify key stakeholders and manage internal and external expectations
• Manage resources, communicate responsibilities and ensure accountability to completing deliverables
• Drive the execution of high-impact projects and programs
• Ensure consistent documentation, communication, and stakeholder alignment
• Identify risks and proactively manage mitigation strategies
• Lead, mentor, and develop a team of program managers and project leads across multiple initiatives
• Conduct regular one-on-one meetings to provide coaching, feedback, and career development support
• Oversee hiring, onboarding, and training of new team members to ensure alignment with organizational goals
• Set clear performance expectations and conduct formal evaluations with individualized development plans
• Foster a culture of accountability, collaboration, and continuous improvement within the program management team
• Delegate responsibilities effectively, balancing workloads and aligning strengths with strategic priorities
• Promote cross-functional communication and alignment between program teams and business units
• Address team dynamics, resolve conflicts, and support employee engagement and well-being
• Recognize and reward high performance to drive motivation and retention
• Advocate for team needs and represent program management in leadership and strategic planning discussions
• Conduct regular performance reviews, set goals, and support career development
• Allocate resources effectively across projects and adjust priorities as needed
• Foster a high-performing, inclusive team culture that values transparency and results
• Collaborate with HR on hiring, onboarding, and employee engagement initiatives
• Champion a standard project management methodology with supporting processes and best practices
• Monitor KPIs and report progress to executive leadership

Advanced Use of Project Management Tools and Dashboards

Advanced use of project management tools and dashboards

Opportunities at VertexOne

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program