Director, Program Management, CX

Responsibilities

• Define and govern project methodologies and quality standards
• Own and manage project accountability from Day 1
• Support Service’s Director in developing an efficient project management team
• Oversee multiple accounts while personally managing key projects
• Collaborate with sales, R&D, and project teams for successful project delivery
• Ensure high customer satisfaction and manage survey results
• Establish project goals and KPIs for project managers

Qualifications

• 8-10 years of account & customer management experience
• 3 years of management experience
• Practical knowledge of project management methodologies
• Contact center industry background with technical proficiency
• Experience in software/solution deployment projects in IT
• Ability to thrive in multicultural environments
• Bachelor's or Master's degree in IT management or Business preferred

Benefits

• Opportunities for business development and new account generation
• Collaborative work environment with sales and technical teams
• Leadership role in enhancing project management practices
• Development of long-term relationships with major accounts
• Involvement in continuous improvement initiatives to impact customer success

Pay

$120,000 – $160,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available