Director, Program Management – Business Enablement

About the role

This role is a key member of the PMO leadership team and is responsible for the Business Enablement portfolio, spanning customer experience, commercial enablement and quality programs.

The opportunity includes:

• Global website platforms for commercial and ecommerce sites
• New AI tools enhancing customer service agent productivity and improving customer experience
• A roadmap enabling personalized marketing

Responsibilities

Translate enterprise and divisional strategy into executable portfolio plans and prioritized roadmaps.

Ensure all business enablement portfolio initiatives align to product roadmap, Integrated Business Planning (IBP), and strategic priorities.

Orchestrate dependencies across Product ecosystems, Business enablement systems, Internal functions (BTS/IT, Regulatory, Quality, Commercial, Global Strategic Marketing).

Resolve cross-system constraints impacting delivery timelines.

Define and lead portfolio governance structures (e.g., PMR, intake and prioritization processes).

Establish decision frameworks, escalation pathways, and performance tracking mechanisms.

Ensure disciplined execution through repeatable processes and consistent standards.

Define and enforce go-live readiness criteria across programs.

Drive consistent, high-quality execution across global product launches and releases.

Provide clear, decision-oriented insights to senior leadership.

Frame options, trade-offs, and recommendations for portfolio decisions.

Ensure timely escalation of issues requiring executive alignment.

Qualifications

Required Qualifications:

• Minimum 7 years experience in program/portfolio leadership within a global, matrixed team, preferably including experience with consumer-focused medical or software products.
• Associates Degree (+/- 13 years).

Preferred Qualifications:

• Cross-functional experience in the areas of Commercial, BTS/IT and Quality.
• Knowledge of regulations and standards related to medical devices (eg FDA, ISO, QSR design controls).
• Demonstrated ability to lead enterprise-level portfolios and influence senior stakeholders, and to collaborate effectively with global stakeholders across multiple time zones.
• Deep expertise in governance design, operating models, and portfolio prioritization.
• Strong executive communication and decision-making skills.
• Promised track record of building and developing high-performing teams.
• Experience with portfolio management tools and reporting frameworks preferred.
• Demonstrated ability to work with a wide variety of people at all levels of the organization.
• Excellent verbal and written communication skills.