Director, Professional Services - NAM

About Dotmatics

At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, MStar, SoftGenetics, and Virscidian. Now a Siemens company, we envision a new Lab of the Future that will transform scientific research.

We have created the world’s most comprehensive digital science platform—best-of-breed software applications used by over 2 million scientists, united in a single ecosystem powered by a flexible enterprise data platform. This platform enables dynamic, multi-dimensional decision-making, not flat data buried in digital graveyards.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness and environmental challenges demand urgency. Our global team of over 800 colleagues supports customers in more than 180 countries, accelerating scientific innovation to make the world healthier, cleaner, and safer. You’ll join a collaborative, remote-friendly environment where your ideas drive tangible impact, fostering high integrity and collaboration. Dotmatics is built by scientists, for scientists, and together, we are the world’s largest cloud-based scientific research R&D platform.

About the Role

We are seeking a Director of Professional Services to lead our North America (NAM) Platform Services organization and drive delivery excellence across our scientific software portfolio. Reporting to the VP of Global Professional Services, you will oversee the regional delivery organization through a management layer, including Application Scientist Managers and a Mexico Services Manager responsible for direct hires.

This role is a regional business leadership position with accountability for services revenue, utilization, margin, forecasting, delivery quality, customer outcomes, and people leadership. You will help shape the evolution of Professional Services as we transition to Luma.

Responsibilities

• Lead the NAM Services Organization
  • Lead and develop a high-performing management team across scientific implementation and regional delivery.
  • Build a culture of accountability, collaboration, and continuous improvement.
  • Develop an organization capable of supporting both established Platform implementations and next-generation Luma solutions.
  • Strengthen management capability and succession planning across the region.
  • Lead offshore resources effectively.
• Drive Commercial Performance
  • Own regional services bookings, revenue, utilization, margin, forecasting, and delivery predictability.
  • Partner with Sales, PreSales, Support, and Customer Success to shape, scope, and govern services engagements.
  • Ensure strong commercial discipline across Statements of Work, change control, financial management, and resource planning.
  • Identify delivery risks early and drive practical mitigation plans.
• Deliver Customer Success
  • Act as the senior Professional Services leader for strategic NAM customer engagements.
  • Build trusted executive relationships with customer stakeholders.
  • Lead executive governance, steering committees, and major delivery escalations.
  • Ensure programs consistently deliver quality outcomes, customer value, and commercial success.
• Strengthen Delivery Operations
  • Lead regional resource planning across Application Scientists, LATAM-based teams, and partner delivery.
  • Develop scalable delivery capacity through offshore teams and strategic partners.
  • Partner closely with the Global PMO to ensure consistent delivery governance, forecasting, and project management standards.
  • Drive continuous improvement in delivery quality, operational maturity, and implementation predictability.
• Partner Across the Business
  • Work closely with Sales, PreSales, STS, Support, Customer Success, Product, Finance, Legal, and Partner teams.
  • Provide implementation insight to shape product evolution and service offerings.
  • Represent Professional Services in planning for Luma, partner enablement, and regional growth.
  • Support the evolution of repeatable, scalable delivery models across the Platform business.

Requirements

• Significant leadership experience within Professional Services, consulting, or enterprise software delivery.
• Experience leading managers and building high-performing regional organizations.
• Ownership of commercial metrics including revenue, utilization, margin, forecasting, and capacity planning.
• Experience leading complex customer implementations and executive governance.
• Strong understanding of Statements of Work, project governance, scope management, and change control.
• Experience working closely with Sales, PreSales, Support, Product, Customer Success, and Finance.
• Experience building offshore, partner, or blended delivery models.
• Strong executive presence and the ability to influence senior stakeholders across a global organization.

Preferred Qualifications

• Experience with scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation, or scientific workflow platforms.
• Background in life sciences, biotechnology, pharmaceuticals, or chemicals industries.
• Experience with enterprise SaaS, cloud platforms, or digital transformation programs.
• Partner-led delivery or systems integrator experience.
• Familiarity with PSA, CRM, and project governance platforms such as OpenAir, Salesforce, or Jira.
• Experience in regulated environments, including GxP.