Director, Production Support Operations - Consumer and Small Banking Business

About the role

The Technology Operations Director leads the transformation of PSO, a critical production support organization, into a proactive, engineering-led capability grounded in Site Reliability Engineering (SRE), DevOps, and platform engineering principles. This role integrates production engineering, incident management, and operational risk into a unified, data-driven practice that enhances system reliability, strengthens change governance, and continuously improves performance.

Responsibilities

• Manages a large technology operations team, directing multiple teams led by lower level managers to deliver secure, reliable services in line with defined objectives.
• Executes short to midterm operational plans for the technology operations job area, providing input and recommendations to refine priorities within those parameters.
• Translates technology strategies and roadmaps into detailed goals, delivery plans, and work assignments for managed teams, making timely, informed decisions to keep execution on track.
• Applies and maintains governance, risk management, and compliance practices for the job area, ensuring day-to-day adherence to enterprise frameworks and escalating material issues to senior leaders.
• Oversees key technology initiatives and operational improvement efforts within the job area, delivering measurable gains in stability, efficiency, and business value through effective execution.
• Promotes innovation in the job area by implementing improved standards, processes, and operating models, and by advancing the adoption of automation and relevant emerging technologies to enhance outcomes.
• Manages key vendor, partner, and stakeholder interactions for the job area, making informed decisions on service performance and operational issues to meet agreed objectives and financial constraints.
• Maintains operational performance and spend for the job area against approved budgets and targets, leading continuous improvement to optimize cost, quality, resilience, and colleague experience within defined limits.
• Provides day-to-day leadership, coaching, and development for lower-level managers and senior individual contributors, building team capability and accountability to deliver against established strategies and plans.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, or related field.
• Minimum of 10 years of progressive experience in technology operations.
• Advanced leadership and management experience leading complex technology operations teams.
• Proven proficiency in IT infrastructure, cloud technologies, cybersecurity, compliance, and enterprise risk management.
• Proven track record in strategic planning, technology governance, and leading large, complex operations.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teameenates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.