Director, Product Manager- Agentic AI Platform

About the role

We are hiring a Director of Product Management to lead the product vision and execution for a transformational agentic AI platform currently in MVP state. This role brings together cutting-edge autonomous agent capabilities with enterprise governance, positioning you at the intersection of frontier AI and real-world workflow impact.

Responsibilities

• Own the product direction for long-running, self-evolving autonomous agents designed for enterprise knowledge workers.
• Define and drive the product's long-term vision: autonomous agents enterprises trust to do real work, from desktop execution to orchestrated workflows across systems.
• Architect the roadmap for agentic platform capabilities: orchestration, memory and context management, action execution, endpoint interaction, and secure agent governance.
• Translate emerging agent patterns into scalable platform primitives that can be leveraged across this product and other ServiceNow AI offerings.
• Partner with frontier AI teams and the open-source ecosystem to bring state-of-the-art capabilities into enterprise production.
• Define clear adoption paths and usage models for agentic capabilities across customer segments.
• Partner with go-to-market and outbound teams to ensure time-to-value and measurable impact.
• Establish metrics early and iterate rapidly against them.
• Engage with external ecosystem players and partners as needed to accelerate roadmap and adoption.
• Balance near-term customer deliverables with long-term platform differentiation and governance innovation.

Qualifications

• Builder with hands-on technical depth: 8-10+ years of product management experience, recent hands-on experience shipping agentic products in the last 12–18 months. Years of PM tenure matter far less than what you've shipped recently and how deep you've gone technically. Comfortable working in codebases, standing up prototypes, and challenging engineering decisions with technical credibility. Background as a developer is a strong plus; exceptional PMs with adjacent technical depth are a match.
• Agentic AI expertise and frontier AI fluency: Strong understanding of modern AI systems and agent architectures: planning, memory, tool use, orchestration, multi-step reasoning. Deep familiarity with the frontier of agentic AI: open-source frameworks, agent loop patterns, LLM orchestration, and the fast-moving research being published today. Ability to translate fast-moving research into practical, productizable capabilities without waiting for consensus. You follow the agentic AI community, contribute to or build on open-source projects, and stay connected to emerging patterns.
• Enterprise product leadership at scale: Proven product management experience (minimum 8 years), with hands-on involvement in shipping complex products in ambiguous, fast-moving environments. Track record of shipping 0→1 and scaling 1→N products. You've brought something to market that didn't exist before and then scaled it. Ability to operate across multiple teams: engineering, design, GTM, partners and create alignment without authority. Thrives in ambiguity, creates structure where none exists, and pulls products forward through clarity and credibility, not process.
• Systems thinker and platform builder: Think in platforms, not features. See how pieces connect and can architect primitives that multiply value across multiple products and use cases. Influence by showing, not telling. Paint a compelling picture of what's possible, one that VPs and executive teams want to be part of.