Director, Product Management - Loss Forecasting/ Allowance for Credit Losses

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.

Opportunity

The opportunity involves leading a team to design, implement and maintain an infrastructure in support of Allowance for Credit Losses, Credit Risk Stress Testing, and Credit Loss Forecasting. This position offers a flexible work environment requiring an individual to be in the office 4 days per week. It can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.

What You'll Do

• Communicate and promote the product value proposition to the Distribution organization.
• Ensure the product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) to properly position the product to customers (sales tool and collateral development, sales training, etc.).
• Develop new product or sales offerings and enhanced features/services to existing product or sales offerings using Agile methodologies to deliver innovative solutions.
• Lead research, analysis, and evaluate performance metrics to drive recommendations for market opportunities or product enhancements.
• Leverage resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
• Partner with appropriate stakeholders to develop communications for product and pricing strategies to key stakeholders and committees within the respective Function, Line of Business, and across the association.
• Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Interpret performance results to inform product or sales forecast and planning.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 8 years of relevant industry experience in Financial Services including direct experience implementing forecasting infrastructure.
• 4 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
• 3 years of direct team lead or management experience.
• Experience developing product strategies, product plans and product roadmaps.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and application of Product Development Life Cycle (PDLC).
• Experience leading an agile product development process, managing multiple products simultaneously.
• Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.
• Proven knowledge of relevant laws, rules and regulations, such as mentorship and requirements associated with OCC Heightened Standards.
• Working knowledge of current analytical coding languages such as Python, SAS, or SQL.

Qualifications

• Experience designing, building, maintaining, and implementing a forecasting infrastructure in support of Allowance for Credit Losses, Credit Risk Stress Testing, and Credit Loss Forecasting.
• Deep understanding of Data and Statistical Model Implementation infrastructure.
• Experience crafting business requirements by closely working with business stakeholders and technical delivery teams to build effective solutions.
• Experience addressing senior management-level audiences and committees with ability to quickly summarize and communicate topics to a non-technical audience.
• In-depth knowledge of risk frameworks, including risk governance; risk strategy; risk appetite; process, risk and control analysis; control effectiveness measurement; risk management coverage plan.
• Broad knowledge of the laws, rules and regulations governing large consumer banks.
• Proven leadership skills with ability to deepen relationships and build partnerships across lines of business and key functional support areas including first-line risk, financial management, audit services, and other areas of independent risk management.

Skills

• Experience in Financial Services.
• Product Management experience.
• Agile methodologies.
• Data and Statistical Model Implementation.
• Business Requirements Crafting.
• Risk Framework Knowledge.
• Laws, Rules and Regulations Knowledge.
• Leadership Skills.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

$143,320 - $273,930

Schedule

Flexible work environment requiring an individual to be in the office 4 days per week.

Benefits

• Best-in-class benefits to support physical, financial, and emotional wellness.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.