Director, Product Management - Expert Management Platform

Responsibilities

• Help define where our Virtual Expert Platform will be in the next 3-5 years.
• Be a transformational leader. Define clear roles and responsibilities for the team and outline how they will achieve your vision.
• Elevate the craft. Bring a strong background in product management and coach the team to do amazing things.
• Operate with rigor, from planning to delivery. Ensure we have robust roadmaps that align to the needs of our customers and our business, and ensure that we deliver with excellence.
• Bring expertise. Know the external landscape for world class platforms and what makes them effective & successful. Challenge us to change and stay on the cutting edge.
• Guide us through build/buy and configure/customize decisions in partnership with engineering.
• Deliver outcomes. Know our customers and the business, cut through the noise and make sure the most important outcomes are achieved!
• Lead a geographically dispersed team of product managers and set them up for success in partnering with their quad peers

Qualifications

• 12+ years designing and delivering world-class SaaS products in a Product Management leadership role.
• Deep domain expertise and experience on large-scale software SaaS/PaaS platforms, like CRM, WFM, ERP, CDP etc enabling domain experts, product support & sales teams to deliver delightful customer experiences.
• Techically inclined in a way that they can brainstorm with senior engineers with ease.
• Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment.
• Strong understanding of business processes & technology foundations for human assisted and AI-native engagements like Intuit’s QuickBooks Live and TurboTax Live.
• A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.
• A strong leader, skilled at storytelling and communication with proven ability to credibly drive conversations with sr leaders - ability to define a clear strategic narrative to support your POV is critical.
• Highly skilled in developing and executing a successful product roadmap.
• Experience with Agile development and methodologies. Knows how to plan with rigor and clarity to deliver results with speed.
• Experience managing consultants and professional service providers, sourcing new vendors, and managing associated expense budgets.
• Proven expertise leading cross-functional teams to launch large-scale projects on-time.
• A strong sense of urgency to help internal customers drive business growth via ability to identify insights and deliver a quality, innovative experience quickly.
• BS or B.Tech degree, MBA preferred, or equivalent work experience.