Director, Product Management, Customer Security Outcomes

About the role

Zscaler is an AI-forward enterprise that accelerates digital transformation by protecting customers from cyberattacks and data loss. The company uses its cloud-native Zero Trust Exchange platform and a large security data lake to provide secure connections to users, devices, and applications globally.

Responsibilities

• Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback
• Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services
• Prioritize customer needs by partnering with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignment
• Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations
• Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes

Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 8+ years of experience in detection and response with a background in delivering tech-led managed services at scale
• Proven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leaders
• In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies
• Demonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skills

Qualifications

• Experience designing strategic product roadmaps that leverage generative AI to automate incident summarization workflows and accelerate customer security outcomes
• Tech-forward expertise embracing automation, AI, and modern methodologies such as agentic workflows and MCP
• Strong background viewing services through a product lens to effectively influence core product management and engineering teams

Benefits

Zscaler offers a comprehensive benefits package including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks. The company also provides reasonable support for differently abled, long-term condition, mental health condition, sincerely held religious belief, neurodivergent, or pregnancy-related employees.