Director, Product Management, Communications and CRM

About the role

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Director of Product Management, Communications and CRM Introduction To The Team Expedia Group is seeking a Director of Product Management to lead the strategy, roadmap, execution, and people development for customer relationship management (CRM) and communications products. This leader will shape how Expedia Group delivers personalized, timely, measurable, and compliant customer communications across email, push, SMS, in-product, transactional, and emerging channels. The role will partner closely with Product, Engineering, Data, Marketing, Analytics, Legal, Privacy, and Operations teams.

Responsibilities

• Define and execute the product vision, strategy, roadmap, and investment priorities for CRM and customer communications products across email, push, SMS, in-product, transactional, and emerging channels.
• Lead the evolution of customer data, marketing automation, messaging, personalization, journey orchestration, experimentation, and analytics capabilities to deliver measurable customer and business outcomes.
• Partner with Engineering and Data teams to improve audience activation, identity, consent, preferences, suppression, data quality, measurement, APIs, integrations, data models, and platform architecture.
• Establish scalable product discovery, intake, prioritization, requirements, delivery, adoption, and operating practices that improve speed, quality, reliability, compliance, and customer experience.
• Evaluate build, buy, and configure decisions across Salesforce and comparable enterprise platforms while aligning stakeholders on priorities, tradeoffs, risks, and outcomes.
• Lead, coach, and develop a high-performing product team while safely integrating and operating AI/ML-enabled solutions that improve customer engagement and product-team effectiveness.

Requirements

• 10+ years of product management experience with a Masters, 12+ with a Bachelors, or equivalent related professional experience
• Significant product management experience leading multiple products, platforms, or interconnected capabilities within