Director, Product Management - Client Experience

For our client, a leader in the Healthcare space, we are seeking a Director of Product Management - Client Experience to shape product priorities that connect customer needs, business goals, and practical execution. You will partner with engineering, design, analytics, and go-to-market teams to define opportunities, prioritize work, and deliver measurable product outcomes in a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Define and communicate the product vision and roadmap for Client Experience and Member Enrollment
• Enhance workflows for employer onboarding, file ingestion, and enrollment quality
• Develop tools for error resolution in enrollment processes
• Lead improvements in client implementation workflows and transition processes
• Create tools for Client Success teams to track account performance and opportunities
• Collaborate with Eligibility Product Lead to ensure data accuracy in enrollment decisions
• Manage and coach two product team members

Requirements

• 10+ years product management or related experience with complex platforms or enterprise workflows
• 3+ years of people-management experience
• Proven ability to align product strategy with operational execution
• Experience in enrollment, onboarding, and identity matching processes
• Strong grasp of data validation, integrations, and identity management
• Background in working with engineering teams on data-intensive products
• Ability to streamline processes through scalable product solutions

Benefits

• Comprehensive family-friendly benefits including family and parental leave
• Access to mental health and wellness support
• Health, dental, vision, and life insurance options for employees
• 401(k) plan with company match and company equity opportunities
• Paid time off including vacation, sick leave, and personal days
• Opportunities for professional growth through learning and development programs
• Company social events and volunteer opportunities

Pay

$175,000 – $195,000 annually