Director - Product Management

Job Description American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) makes business membership essential by creating and delivering world-class marketing that drives demand, deepens engagement, and showcases the value of our differentiated products and services. Our portfolio includes charge, lending, co-brand, and corporate cards, along with a suite of small business banking and B2B solutions. The Director, Product Management, is part of the Analytics & Investments (AIM) team within the Global Commercial Services Marketing (GCSM) organization at American Express. This role leads the team responsible for advancing the commercial prospect database and enterprise data services ecosystem to drive revenue growth across prospect and customer marketing and sales channels. The Director will partner closely with stakeholders across AIM, GCSM, Global Commercial Services, and Enterprise organizations to deliver AI-enabled, cloud-based data products and innovative solutions that enhance customer acquisition, lead management, and business performance. This highly visible leadership role represents a unique opportunity to influence enterprise strategy and deliver incremental revenue impact exceeding $100 million. Responsibilities Lead the strategy, development, and evolution of the centralized commercial prospect database and enterprise data services ecosystem.Leverage Big Data/cloud-native data platforms and API capabilities to develop and scale innovative proof-of-concept solutions.Serve as the Product Owner for the commercial prospect database and prospect data platforms, defining the product vision, roadmap, and investment priorities.Partner with Marketing, Sales, Data Science, and Technology teams to deliver data, AI, and analytics solutions that accelerate customer acquisition and business growth.Lead the transformation of global lead management capabilities through Machine Learning, Generative AI, and next-generation data services.Drive modernization of the commercial prospect database through cloud-based platforms, AI-enabled capabilities, and strong data governance.Build and manage strategic relationships with external data, technology, and AI platform providers to maximize business value. Qualifications Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. 8+ years of experience leading enterprise data platforms, data products, or data services. Experience defining product strategy, roadmap, and delivery for enterprise data platforms. Experience with cloud-based data platforms (e.g., GCP, Azure) and modern data technologies. Strong analytical, strategic thinking, project management, and stakeholder management skills, with the ability to translate business needs into scalable data solutions. Proven ability to influence and collaborate across cross-functional teams in a complex, matrixed organization. Preferred Qualifications Knowledge of AI, Machine Learning, and Generative AI applications. Experience with commercial prospect databases, CRM, MarTech, or customer data platforms. Experience managing strategic technology and data vendor relationships. Experience working within the Scaled Agile Framework (SAFe), Lean Portfolio Management, or similar Agile delivery methodologies, with a demonstrated track record of flexibility, resilience, and a strong can-do attitude. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.