Director, Product Design - AI in Experience Design

About the Job

The Experience Design (XD) team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

• Build and own the roadmaps across AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One.
• Play both a strategic role in defining the vision of how Design works with AI and also be a player-coach role model for what it looks like to implement it, day-to-day.
• Partner directly with Senior Executives across the Product, Engineering, and Design landscape across the experimentation and adoption curve in AI, and focus on building a roadmap that balances bold, big-picture thinking with immediate, actionable milestones.
• Establish a definitive future vision for AI integration and act as a catalyst for accelerating AI adoption across the Experience Design organization and beyond, balancing both risk and fast-paced innovation.

Basic Qualifications

• At least 8 years of experience in a product design role.

Preferred Qualifications

• 10+ years of experience in a product design role.
• Experience leading a portfolio of work implementing AI processes and tools at scale in a design organization.
• Experience with AI assistants tools like Claude or Gemini, agentic development like Claude Code, state machine visualizers like Stately, XState, and assistive tools like Windsurf.
• Experience leading high-impact, highly complex projects from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
• Expertise with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Proficiency with business case development, grounding product and user experience decisions to business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.