Director, Product Control Team Lead (Workforce Intelligence Talent Acquisition, Talent Management & Engagement, Learning)

Key Responsibilities

• Lead the strategic development and implementation of Control Design and Inherent Risk Assessments/Ratings to proactively identify, evaluate, and mitigate potential risks at their earliest stages, ensuring robust foundational controls.
• Drive and facilitate continuous risk management activities to ensure ongoing oversight, adaptation, and responsiveness to the evolving risk landscape.
• Orchestrate and oversee Residual Risk remediation efforts for Tier 1-3 risks to systematically address, thereby strengthening the overall control environment.
• Manage the remediation of Quality Control (QC) findings (as applicable) to correct identified deficiencies, maintain control effectiveness, and uphold quality standards.
• Execute and enhance activities and monitoring controls to support operational and compliance risk management, including assessing the applicability of regulatory changes, to ensure ongoing adherence to requirements and internal policies.
• Provide guidance and support to GAU Owners and Control Operators to enable effective first-line defense, ensuring consistent application of risk management principles across the organization.
• Serve as point of contact for HR Senior Leadership Team (SLT) members regarding control design, inherent risk assessments, continuous risk management, and regulatory impact.
• Provide strategic leadership, direction, and oversight to teams, contributing to business plans and setting functional objectives.
• Review, challenge, and design control enhancements to improve efficiency, reduce risk, and ensure adherence to Enterprise Risk Management Frameworks and Compliance Policies.
• Absess and mitigate risks, safeguarding the firm by ensuring compliance with laws, regulations, and policies, escalating control issues transparently.
• Partner with leaders to ensure control policies align with regulatory requirements, leading responses to evolving regulatory environments, including OCC and CFPB.
• Collaborate with control leaders to identify and implement best practices, and resolve ownership conflicts for issues.
• Apply business and technology knowledge to strengthen the control environment, serving as a subject matter expert in regulatory compliance and control management.

Qualifications

• 10+ years of experience in operational risk management, compliance, audit, or other control functions in financial services, with 8+ years managerial experience preferred.
• Advanced knowledge of critical regulators, regulatory requirements, and Citi Compliance.
• Demonstrated understanding of business procedures, financial services, and control/regulatory industry knowledge.
• Comprehensive knowledge of Citi’s businesses, functions, and their risk profiles.
• Ability to challenge existing practices and recommend risk and controls remediation.
• Demonstrated ability to identify, measure, and manage key risks and controls effectively.
• Adept at breaking down complex matters into core issues and root causes for effective resolution.
• Strategic thought leader in driving control environment efficiency, effectiveness, and accurate reporting/escalation.
• Excellent analytical and communication skills, with the ability to influence executive audiences.
• Strong sense of accountability, ownership, and results orientation.
• Ability to build trustworthy relationships with internal and external stakeholders.