Director - Procurement Services

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today we’re a $16 billion global provider of IT solutions and services, serving over 17,000 organizations worldwide with a concierge approach. As the largest minority- and woman-owned enterprise in the U.S., SHI is powered by 7,000 employees who enjoy continuous professional growth, leadership opportunities, and comprehensive health, wellness, and financial benefits.

About the role

The Director of Procurement Services develops and implements strategic procurement and service-delivery plans that enhance customer satisfaction, drive business growth, and expand procurement solutions. This role leads the procurement delivery team, oversees resource allocation, fosters a culture of excellence and continuous improvement, and ensures compliance with service standards.

Responsibilities

• Develop and implement strategic procurement and service-delivery plans to enhance customer satisfaction and drive business growth.
• Create new procurement solutions based on market awareness, research, and subject-matter expertise that bring value to clients.
• Oversee the procurement delivery team and grow the practice, driving revenue growth and contributing to new pipeline, new customers, and new employees.
• Lead and manage the procurement, delivery, and services team, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee resource allocation and operational budgeting to ensure optimal utilization of assets and achieve service-delivery goals.
• Develop and deliver sales tools, resources, and training programs that help SHI and clients understand the value of our solutions.
• Monitor and evaluate service-delivery and procurement performance through data-driven metrics and analytics, including chargeability and customer satisfaction, to drive improvements and ensure alignment with strategic objectives.
• Collaborate with cross-functional teams—including sales and marketing—to integrate procurement and service delivery into business processes, enhancing operational efficiency and effectiveness.
• Build and maintain relationships with key stakeholders: clients, partners, vendors, and sales architects to support service-delivery initiatives and drive organizational success.
• Ensure compliance with service-delivery policies, procedures, and standards, safeguarding the organization’s reputation and integrity.
• Identify and mitigate service-delivery and procurement risks through comprehensive risk-management strategies and contingency planning.
• Drive innovation in service and procurement delivery practices by leveraging technology and best practices to enhance efficiency and performance.
• Report on service-delivery, procurement performance, and strategic initiatives to senior leadership, providing insights and recommendations for future planning.

Requirements

• Bachelor’s degree in Business, Sales, Information Technology, or a related field, or equivalent work experience.
• 7–10 years of experience in Procurement, Vendor Management, Sales, Information Technology, or a relevant functional area.
• 4+ years of experience in a management position.
• Ability to travel to SHI, partner, and customer events (25% travel).

Skills

• Strategic Planning & Implementation – Expert: Aligns strategic plans with organizational goals.
• Stakeholder Relationships – Expert: Builds and maintains relationships with internal and external stakeholders to drive strategic initiatives and organizational success.
• Risk Management – Expert: Identifies and mitigates risks to safeguard the organization’s operations and reputation.
• Project Oversight – Expert: Directs projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.
• Strategic Thinking: Analyzes complex situations, drives organizational transformation, and adapts strategies to changing market conditions.
• Leadership: Leads strategic team initiatives, inspires others to take leadership roles, and fosters a culture of shared responsibility and continuous improvement.
• Business Acumen: Provides strategic guidance and insights to drive overall business success.
• Communication: Leads and models exceptional communication at all levels, develops and implements communication strategies, and coaches others to improve their communication skills.
• Collaboration: Leads complex team projects, inspires effective collaboration, and fosters a culture of mutual respect and shared purpose.
• Problem-Solving: Leads strategic problem-solving initiatives, inspires others to improve their problem-solving skills, and fosters a culture of proactive problem-solving.
• Customer-Centric Mindset: Leads strategic initiatives focused on improving the overall customer experience and mentors others to adopt a customer-centric approach.
• Results Orientation: Inspires a culture of results-orientation across the organization, sets high standards, and holds everyone accountable for achieving results.
• Adaptability: Drives strategic transformations, inspires others to embrace change, and fosters a culture of continuous adaptation.
• Strategic Implementation: Leads the development and execution of comprehensive strategic plans, inspires and guides teams, and drives organizational change to achieve strategic objectives.
• Continuous Improvement: Leads others in identifying and implementing major improvements and proactively drives continuous improvement across the organization.

Pay

The estimated annual pay range for this position is $200,000 – $260,000, which includes a base salary and bonus. Compensation varies based on job-related knowledge, skills, experience, and market location.

Benefits

• Medical, vision, and dental coverage
• 401K retirement plan
• Flexible spending accounts