Director, Process Excellence

About the role

Own the simplify-before-migrate mandate for Acosta’s GBS transformation. Lead end-to-end process redesign across all GCC-bound function families. No process is cleared for wave transition without Process Excellence Lead sign-off. Directly conditions value realization and AI/automation program success.

Job Category: Administration | Business Unit: Corporate | Company: Acosta Employee Holdco LLC | Req ID: 41073

Responsibilities

• Lead process maturity assessments across all Wave 1 and Wave 2 in-scope processes (Finance, HR Services, Procurement, IT, Europe SGA); establish baseline productivity metrics as the value realization baseline.
• Lead future-state process design for all GCC-bound processes; apply simplify-first: eliminate non-value-add steps, remove unjustified BU variants, consolidate duplicates before migration; own the Simplification Scorecard.
• Define and enforce the Process Migration Readiness Checklist; no process migrates without Process Excellence Lead sign-off (minimum: L3+ mapped, SOP complete, RACI defined, baseline established, automation flagged, KT package ready).
• Identify and deliver process-level quick wins with measured pre/post impact; lead Lean events (kaizen, value stream mapping) for high-complexity processes before migration gate.
• Own the end-to-end future-state process architecture for GBS at full GCC+AI maturity (18‑24 month horizon); design for the dual‑hub model: India, Mexico, retained U.S. team, and BU‑embedded roles.
• Support the design and stand‑up of the Global Process Owner (GPO) function from Day 1; build GPO operating cadence: performance reviews, standardization governance, exception management, and CI pipeline.
• Lead and develop a global team of Process Excellence Analysts focused on driving continuous improvement, operational efficiency, standardization, and service delivery excellence across multiple regions and functions.
• Champion a culture of continuous improvement by leveraging Lean, Six Sigma, process mining, automation, and data‑driven methodologies to optimize workflows and accelerate business outcomes.
• Build organizational capability by coaching analysts and business stakeholders on process improvement methodologies, change management, root cause analysis, and problem‑solving techniques.

Qualifications

• Bachelor’s degree in Business, Operations or related field or equivalent years of experience.
• 8‑12 years in process improvement, operational excellence, or GBS/shared services transformation with a minimum of 5 years in a leadership role.
• Lean Six Sigma Black Belt preferred; proven quantified productivity improvement track record.
• Experience with process mapping at depth (L3‑L4+), variant analysis, and multi‑BU standardization.
• Proven track record in GCC or shared services migration applying simplify‑before‑migrate methodology.
• Demonstrated experience leading end‑to‑end process redesign across Finance, HR, or Procurement.
• Excellent