Director, PreSales Operations

About the role

The Director, PreSales Operations is a newly created position within the Inbound team at Amplify Education. This role is essential for building governance structures, planning infrastructure, and cross-functional operating rhythms that ensure product decisions and supply chain realities stay connected from the start, preventing operational losses across the organization.

Responsibilities

• Cross-Functional Process Design & Governance (35%)

• Design and implement an operational readiness model, and own ongoing governance once operationalized, ensuring no program advances without supply chain sign-off at defined development milestones.
• Establish and manage a change control framework that ensures all product changes — errata, version revisions, and scope adjustments — are evaluated for operational and financial impact before execution.
• Continuously improve the processes and governance structures that connect Product, Marketing, and Supply Chain decision-making, replacing informal communication with repeatable, accountable operating rhythms.
• Define escalation paths and decision ownership across Product, Marketing, and Supply Chain so that issues surface and are resolved at the right level before they become costly commitments.

• Launch Readiness & Commercialization Planning (20%)

• Lead end-to-end launch readiness planning for new programs and editions, coordinating across Product, Marketing, Supply Chain, and Go-To-Market to ensure all operational criteria are met prior to commercialization.
• Drive a launch readiness framework that synchronizes product timelines, demand forecasts, manufacturing capacity, inventory build, and distribution readiness for every release.
• Ensure all product launches meet defined operational readiness criteria, including supply chain capacity, inventory availability, and distribution alignment, before customer commitments are made.

• Product Lifecycle & Obsolescence Strategy (20%)

• Own the product lifecycle register and govern formal version transition and end-of-life planning for all active programs, ensuring transitions are planned with enough lead time to prevent avoidable write-offs and customer disruption.
• Partner with Finance and Supply Chain to support tracking and reduction targets, with progress reported quarterly to executive leadership.
• Manage inventory drawdown strategies for sunsetting programs, coordinating customer migration timing with supply chain positioning to minimize excess and shortage risk.
• Identify and flag lifecycle risks early — including version overlap, demand uncertainty during transitions, and end-of-life timing misalignment — and drive cross-functional resolution before exposure accumulates.

• Data Architecture & Operational Alignment (10%)

• Define business requirements for operational product data — including item hierarchies, BOM structures, launch planning attributes, demand driver logic, and lifecycle designations — and partner with Technology and BizSys teams to implement within ERP systems.
• Champion data standards that enable accurate demand planning, sourcing strategies, and fulfillment execution, reducing manual reconciliation and assumption-driven decisions across teams.
• Collaborate with BizSys and Technology Management to ensure data requirements are correctly implemented in ERP and planning systems, and that system configurations support modular product architectures.
• Produce and maintain a monthly data quality report surfacing gaps, error rates, and trends, reviewed at the cross-functional planning sync.

• Stakeholder Management (10%)

• Serve as the central point of accountability for cross-functional operational alignment.
• Facilitate monthly tactical syncs and contribute to quarterly strategic reviews, ensuring active program gate status, open change control requests, and escalating risks are visible to the right stakeholders.
• Translate complex operational risk into clear, decision-ready language for senior leadership — from coordinator-level execution to EVP-level visibility.
• Build and sustain trusted partnerships across Product, Marketing, Finance, and Supply Chain so that cross-functional alignment is the default, not the exception.

Qualifications

• Bachelor's degree or equivalent professional experience
• 8+ years of experience in supply chain operations, product operations, program management, or a closely related field
• Demonstrated experience designing or significantly improving cross-functional business processes
• Strong track record of building governance frameworks, change control systems, and structured planning cadences in complex organizations
• Experience working across Product, Marketing, and Operations teams — able to translate between strategic intent and operational execution
• Excellent communication and facilitation skills — comfortable running senior leadership meetings and presenting structured recommendations
• Intermediate financial acumen: able to frame cost/benefit trade-offs, quantify operational risk, and communicate impact in business terms

Preferred Qualifications

• Experience in education technology, publishing, or curriculum/materials-based businesses
• Familiarity with ERP systems (NetSuite preferred) and CRM platforms (Salesforce) in a supply chain or operations context
• Experience with inventory planning, demand forecasting, or product lifecycle management
• Experience with modular or configurable product architectures — understanding how product design decisions impact fulfillment complexity
• PMP, APICS CPIM, or equivalent certification
• A track record of leading small, high-accountability teams in a matrixed organization

What We Offer

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.