Director, Practice Innovation

About the role

The Director of Practice Innovation & Knowledge Management (Director) is a senior firmwide leader responsible for transforming how the Firm delivers legal services through innovation, knowledge, and technology. Reporting to the Chief Technology Officer, the Director sets and executes the Firm’s practice innovation and knowledge management strategy, with a mandate to improve attorney productivity, client value, and firm competitiveness.

Responsibilities

• Set and execute the firmwide practice innovation and knowledge management strategy aligned to the Firm’s strategic, commercial, and competitive objectives.
• Develop and manage a multi-year innovation roadmap covering AI-enabled service delivery, legal process improvement, knowledge reuse, and differentiated client solutions.
• Establish governance, intake, prioritization, and portfolio management processes to ensure focus, transparency, scalability, and return on investment across innovation and KM initiatives.
• Potential to partner with practice leadership, PSLs, and attorneys to identify high-value innovation and AI use cases and translate them into scalable solutions embedded in legal workflows.
• Lead the design, piloting, and firmwide rollout of AI-enabled and practice-facing technology solutions, ensuring responsible, secure, and ethical deployment in collaboration firmwide IT.
• Drive adoption and measurable impact of innovation and KM initiatives through training, enablement, engagement strategies, and ongoing tracking of usage, outcomes, and ROI.
• Lead and modernize the Firm’s knowledge management function, including defining the KM operating model, governance, standards, and integration with innovation and AI efforts.
• Build and maintain the Firm’s knowledge architecture and core intellectual capital assets, including taxonomies, metadata, precedents, playbooks, clause banks, practice guides, and experience content.
• Lead legal design, process improvement, and automation initiatives to improve attorney efficiency, client experience, and day-to-day workflow effectiveness.
• Act as a firmwide change leader, fostering a culture of collaboration, innovation, and knowledge sharing across practices and offices.
• Identify and support client-facing innovation opportunities and advise partners and clients on evolving legal service delivery models and market trends.
• Lead, develop, and align PSLs and Knowledge Management professionals, setting clear priorities, expectations, and performance measures while partnering closely with cross-functional teams.

Qualifications & Experience

• 10+ years of experience in practice innovation, knowledge management, legal operations, technology, or related leadership roles within a law firm or professional services environment.
• Demonstrated success delivering firmwide initiatives with measurable impact.
• Deep understanding of law firm practice workflows and economics.
• Proven ability to lead change and influence senior stakeholders.
• Strong people leadership and communication skills.

Benefits

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)
• Back-up Child/Elder Care and access to a caregiving concierge
• Dental Insurance
• Wellness Program
• Vision Insurance
• Short- and Long-term Disability Protection
• Paid Time Off (25-30 days per year)
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Hybrid/Remote Work Opportunities
• Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• Employee Referral Program
• Employee Assistance Program