Director, Platform Engineering

Key Responsibilities

• Own the multi-year platform engineering strategy and roadmap, aligned to Tech Operations, Product, and business priorities.
• Define and maintain platform standards, reference architectures, and guardrails for application delivery, CI/CD, infrastructure, networking, and access.
• Chair or co-chair platform architecture and change forums for high-impact initiatives, including major AWS changes, CI/CD upgrades, GitLab/Artifactory patterns, and edge and ingress models.
• Evaluate and steer adoption of key platform technologies, including AWS services, GitLab, Terraform, and observability tooling, balancing reliability, security, and cost.
• Lead AWS platform architecture for shared services and application workloads, including multi-account structure, landing zones, environment segmentation, shared services, centralized logging, and security.
• Guide teams in designing and implementing solutions on AWS, including: Networking, Identity & Access, Core Services, Edge & Ingress.
• Partner with Server Ops and Network Engineering on hybrid patterns spanning on-prem data centers, Kubernetes clusters, and cloud-native services.
• Work with FinOps and Finance to support capacity planning, cost visibility, and optimization for platform services.
• Drive standardization on IaC frameworks, primarily Terraform, for AWS and platform components, including opinionated modules, versioning, and governance.
• Ensure CI/CD pipelines, such as GitLab or equivalent, support secure, consistent delivery of infrastructure and application changes across environments.
• Promote automation-first approaches for provisioning, configuration, and change execution, reducing manual work and operational risk.
• Define and enforce patterns for configuration management, secrets management, and policy-as-code in the platform stack.
• Provide leadership over core platform operations, including: Environment lifecycle and configuration, Platform change management and runbooks, On-call integration with broader Tech Ops.
• Partner with regional leads to advance the operational shift to Bangalore, including: Defining scope and ownership for Bangalore-based run/operate functions, Building repeatable workflows, documentation, and handoffs that enable follow-the-sun operations, Ensuring strong alignment between NA/EU and Bangalore teams on priorities, standards, and escalation paths, Maintaining a strong incident management and post-incident review culture for platform-related issues.
• Set and maintain SLOs, SLIs, and error budgets for key platform services.
• Ensure robust observability through logs, metrics, traces, dashboards, and alerts for platform components using existing tooling stacks.
• Lead response for major platform incidents, coordinating cross-team triage, remediation, and stakeholder communications.
• Integrate platform engineering practices with change management and risk processes, including Jira Change Management and CAB/approval workflows.
• Partner with InfoSec and Risk to embed security-by-design into platform engineering: Access models for AWS accounts, CI/CD, artifacts, observability, and data stores, TLS/certificate lifecycle, edge security, and secure connectivity patterns, Integration of application and dependency scanning into CI/CDEnsure platform changes and architectures meet audit, client, and regulatory expectations, including traceable approvals and evidence.
• Support client security reviews, RFPs, and pentest remediation related to platform components.

People Leadership & Stakeholder Management

• Lead and grow a high-performing Platform Engineering organization, including managers, tech leads, and senior ICs, with a focus on global alignment across the US and Bangalore.
• Define org structure, roles, and succession plans that support both build and run responsibilities for the platform.
• Set clear goals and expectations; conduct regular 1:1s; provide coaching, feedback, and performance management.
• Act as the primary executive-level point of contact for platform topics with Tech Ops, Product, Application Engineering, and Security leadership.
• Communicate effectively with technical and non-technical audiences through concise updates on roadmap, incidents, and key metrics.

Qualifications

• 10+ years in platform engineering, DevOps, infrastructure, or SRE roles, including significant AWS experience.
• 5+ years in multi-team or multi-region leadership roles, including managing managers and/or large platform charters.
• Demonstrated ownership of platform roadmaps and measurable improvements in reliability, delivery speed, and/or cost.
• Deep experience operating hybrid platforms spanning on-prem data centers and AWS.
• Strong background with CI/CD and source control, such as GitLab, and modern deployment patterns.
• Hands-on understanding of AWS networking, IAM, core data services, and edge patterns.
• Proficiency with Terraform and IaC concepts at scale, including modules, state management, and promotion workflows.
• Solid grasp of observability, including logging, metrics, tracing, and operational telemetry for distributed systems.
• Familiarity with security and compliance requirements for enterprise platforms, including access control, auditability, and segmentation.
• Proven ability to lead and develop distributed engineering teams, including offshore and nearshore locations.
• Strong track record collaborating with Product, Application Engineering, Security, and Operations to deliver cross-cutting platform outcomes.
• Excellent written and verbal communication skills, including concise executive-level communication.

Preferred Qualifications

• Experience as a Director or equivalent over Platform, Cloud, or DevOps in a complex enterprise or high-growth environment.
• Experience working with financial services or other regulated industries.
• Familiarity with Kubernetes and container platforms, GitOps practices, and/or service mesh technologies.
• Prior responsibility for Bangalore or similar offshore hubs, including building out run/operate capabilities.
• Relevant certifications, such as AWS, Terraform, or Kubernetes, are a plus.