Director, Platform Accounts Management

The Director, Platform Accounts Management role is seeking a commercially minded leader with extensive experience managing strategic partnerships, leading teams, and influencing business outcomes in complex, high-growth environments.

About the role

This leadership role offers the opportunity to shape the growth strategy of a large-scale partnership ecosystem within a fast-moving technology environment. The Director will lead a strategic account management organization focused on strengthening relationships, driving business growth, and delivering long-term partner value. You will define operating strategies, develop high-performing teams, and influence commercial decisions across a complex portfolio of platform partners. The role requires a balance of strategic vision, operational excellence, and strong relationship management with executive stakeholders.

Responsibilities

• Define and execute the overall account management strategy for a diverse portfolio of platform partners, aligning priorities with broader business objectives.
• Lead, mentor, and develop a high-performing account management organization focused on accountability, growth, and operational excellence.
• Drive portfolio performance across partner retention, expansion, adoption, operational health, and long-term relationship value.
• Navigate complex challenges by balancing partner needs, internal capabilities, and long-term strategic goals.
• Establish scalable operating models, processes, performance frameworks, and business rhythms that improve efficiency and partner experiences.
• Use market insights, portfolio trends, and partner feedback to influence commercial strategy and organizational priorities.
• Partner closely with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations teams to deliver impactful solutions.
• Identify opportunities to improve partner engagement, strengthen platform performance, and accelerate business growth.
• Support complex negotiations, escalations, and strategic initiatives requiring executive-level judgment and collaboration.

Requirements

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Proven experience leading customer-facing teams and developing high-performing organizations.
• Strong background influencing organizational strategy, operating models, and cross-functional decision-making.
• Demonstrated ability to manage complex enterprise relationships and build trusted partnerships with senior executives.
• Experience driving measurable business results through portfolio growth, retention strategies, and operational improvements.
• Strong analytical and business judgment skills with the ability to solve ambiguous problems and make strategic decisions.
• Excellent communication, negotiation, and stakeholder management abilities.
• Ability to influence across teams without direct authority and align diverse groups around shared objectives.
• Experience working in fintech, payments, commerce, SaaS, platforms, or other technology-driven industries preferred.
• Strong leadership presence with the ability to combine strategic thinking, empathy, and operational discipline.

Benefits

• Competitive on-target earnings compensation: $275,000 - $350,000 USD annually for candidates located in CA, WA, NY, NJ, or CT. $243,750 - $318,750 USD annually for candidates located in other U.S. states.
• Cash compensation structure based on location, experience, and job-related skills.
• Equity opportunities as part of a comprehensive total rewards package.
• Health coverage with premiums fully covered for employees and dependents.
• Dental and vision insurance benefits.
• Flexible spending wallets with allowances for technology, food, lifestyle needs, and family-related expenses.
• Competitive vacation and holiday schedules to support work-life balance.
• Employee stock purchase plan with discounted share purchase options.
• Remote-first work environment with flexibility to work from most locations within the country of employment.
• Inclusive workplace culture focused on belonging, collaboration, and employee growth.
• Reasonable accommodations available throughout the hiring process for candidates who need individualized support.