Director Photography

Responsibilities

• Lead, coach, and develop Photography Managers responsible for photographers, ensuring strong execution against operational metrics, appointment deadlines, media quality standards, and customer expectations
• Partner with Photography Managers to build high-performing teams through effective hiring, onboarding, training, performance management, and ongoing coaching
• Set clear priorities and action plans based on KPIs, scorecards, client volume, quality trends, and market-level performance data
• Drive consistent execution of company standards across photography, video, drone, Matterport, and other media deliverables while maintaining a strong focus on accuracy, completeness, and brand quality
• Identify operational obstacles, resolve escalations, and provide timely guidance to Photography Managers to improve productivity, coverage, service delivery, and team engagement
• Develop and execute strategies to grow the Photography department in alignment with business needs, product priorities, customer demand, and new digital real estate experiences
• Champion process improvement and technology-enabled workflows, including AI-enabled tools, to reduce manual effort, increase field capacity, improve consistency, and support scalable media delivery
• Collaborate closely with Sales, Product, Research, Logistics, Training, Customer Support, and IT to ensure Photography capabilities support product adoption, customer value, and seamless service delivery
• Build scalable onboarding, training, and development programs that strengthen Photography Manager effectiveness and support the continued growth of field photography teams

Qualifications

• Bachelor’s degree from an accredited, not-for-profit University or College
• Master’s degree preferred
• 7+ years of operations leadership experience, including experience leading managers and large-scale dispersed teams against deadlines, deliverables, and quality standards
• Proven track record driving accountability through managers in a metric-driven organization, with the ability to translate performance data into clear action plans
• Demonstrated ability to operate in a fast-paced environment with high creative, technical, customer service, and delivery standards
• Strong cross-functional leadership skills with the ability to partner with Sales, Product, Operations, Training, IT, and other stakeholders to deliver business outcomes
• Strategic mindset with experience scaling teams, improving workflows, and supporting adoption of products, services, or technology-enabled customer experiences