Director - Personal Lines

About the role

The Personal Lines Director drives the overall strategic vision and growth of the assigned Regional Personal Lines department. The Director is responsible for setting long-term strategies, aligning departmental goals with the company's broader objectives, and ensuring that the Personal Lines operations contribute significantly to profitability, market share expansion, and client satisfaction.

Responsibilities

• Leads and mentors the Personal Lines service team, fostering a culture of excellence and continuous improvement.
• Participates in strategic planning and contributes to the growth of the Personal Lines business.
• Develops overall department strategies, goals and objectives in order to meet client expectations.
• Collaborates with sales, underwriting, and other departments to align service strategies with organizational objectives.
• Develops and implements efficient workflows and processes to optimize service delivery.
• Ensures high-quality service delivery to clients by training the service team to address inquiries, resolve issues, and maintain strong relationships.
• Makes regular reports on departmental performance, analyzing key metrics such as client retention, revenue growth, and employee productivity, and makes data-driven decisions to improve outcomes.
• Maintains a good relationship with key decision makers both internally and externally.
• Provides leadership with regular reports on departmental performance, analyzing key metrics such as client retention, revenue growth, and employee productivity, and makes data-driven decisions to improve outcomes.
• Ensures department compliance with insurance regulations, company policies, and industry standards.
• Identifies and mitigates risk within the department.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.
• Performs other projects, duties, and tasks, as assigned.

Requirements

• A Property and Casualty License from state of domicile is required and must be maintained.
• Experience using EPIC and AMS360 is preferred.
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC).
• Demonstrated leadership and team management skills.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced Personal lines of coverage.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Demonstrated ability to think ahead and plan over a 1–2-year timeframe.
• Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues.
• Ability to evaluate and make decisions, recognize potential conflicts and observe appropriate precautions.
• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
• Must have a valid driver’s license, the ability to travel and a reliable source of transportation.

Qualifications

• A high school diploma or equivalent required.
• A four year degree preferred.

Skills

• Leadership and team management skills.
• Analytical and mathematical skills.
• Presentation skills.
• Insurance markets, products, services, insurance ratings and underwriting procedures.
• Microsoft Office proficiency (primarily Excel and Word).
• Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Advanced professional designations (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC).

Benefits

Relation Insurance Inc. provides a competitive salary range of $68,000.00 - $166,000.00, a safe and healthy work environment, and a comprehensive benefits package including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more. Career advancement and development opportunities are also available.

Pay

$68,000.00 - $166,000.00

Schedule

N/A