Director, People Operations Delivery, Americas

About Genmab

Genmab is an international biotechnology company dedicated to improving the lives of patients through innovative antibody therapeutics. With a focus on creating groundbreaking antibody medicines, Genmab strives to build a global workplace where unique contributions drive innovative solutions for patients, care partners, families, and employees. The company values authenticity, determination, and a collaborative spirit.

About the Role

The Director, People Operations Delivery, Americas is responsible for leading People Operations delivery across the Americas while serving as the senior HR operations leader for regional sites. This role combines strategic HR service delivery leadership with regional operational oversight to ensure consistent, compliant, efficient, and employee-centered HR services, delivering an exceptional employee experience.

Work arrangement: This role offers flexibility to work away from the office for 20%–40% of a typical schedule. Employees may use this schedule in increments of single or multiple consecutive days, provided it does not exceed 40% within a 60-day period and is approved by the hiring manager.

Responsibilities

• Lead People Operations Delivery across the Americas, ensuring consistent execution of employee lifecycle services including onboarding, offboarding, HR operations, payroll inputs, leave administration, mobility, documentation, benefits administration, and employee inquiries.
• Translate Americas HR strategy into regional execution while balancing standardization with local legal and regulatory requirements.
• Serve as the senior Americas regional advisor on HR operations, governance, and service delivery.
• Establish service standards, KPIs, SLAs, governance forums, escalation processes, and continuous service improvement practices in alignment with Global Governance.
• Drive operational excellence through process simplification, automation, digital enablement, knowledge management, self-service, and case management.
• Ensure compliance with employment laws, internal controls, audit requirements, SOX, data privacy, and company policies while proactively managing operational risk.
• Partner with Legal, Finance, Payroll, IT, Facilities, Communications, Procurement, HR Business Partners, HR Operations leaders, and Centers of Excellence to deliver integrated people solutions.
• Represent the Americas for regional site operations planning, including workplace experience, employee engagement initiatives, workplace safety coordination, and site readiness activities.
• Provide regional expertise and oversight for Employee Matters within the established global framework.
• Lead, coach, and develop People Operations team members while fostering accountability, collaboration, inclusion, and continuous improvement.
• Represent People Operations Delivery in regional and Americas transformation initiatives, organizational change efforts, and operating model evolution.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
• 12+ years of progressive HR experience with significant leadership in HR Operations, Shared Services, Service Delivery, or People Operations at a regional level, with a preference for expertise in the Americas.
• 7+ years leading managers and geographically dispersed teams.
• Experience driving HR transformation, process improvement, service delivery excellence, and operational governance in a matrixed organization.
• SHRM-SCP, SPHR, ITIL, Lean Six Sigma, Prosci, or similar certifications preferred.

Pay

For US-based candidates, the proposed salary band for this position is $182,320.00–$273,480.00. The actual salary offer will consider a wide range of factors, including skills, qualifications, experience, and location. Certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives.

Benefits

Within the first year, regular full-time U.S. employees are eligible for:

• 401(k) Plan: 100% match on the first 6% of contributions.
• Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance.
• Voluntary Plans: Critical illness, accident, and hospital indemnity insurance.
• Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave.
• Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support.
• Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses.