Director- People Business Partner Corporate and Stores

About the Job

The Director- People Business Partner Corporate & Stores at Pacsun is responsible for working closely with department leaders to execute strategic HR plans, creating a best place to work environment, and balancing strategic partnership with hands-on execution.

Key Responsibilities

• Serve as a trusted advisor and strategic partner to senior leaders and field leadership, aligning people strategies with business objectives and operational priorities.
• Lead organizational design and workforce planning efforts across Corporate and Stores, partnering with leadership on team structures, succession planning, talent movement, and headcount strategy.
• Partner closely with Store Leadership to support field talent strategies, retention efforts, leadership capability, and employee engagement across a multi-location retail environment.
• Provide strategic coaching to leaders on performance management, leadership effectiveness, employee engagement, and organizational health.
• Lead and resolve complex and high-risk employee relations matters, conducting objective investigations and ensuring compliance with legal and regulatory requirements.
• Drive enterprise-wide talent and performance initiatives, ensuring consistency, accountability, and a high-performance culture across teams and locations.
• Partner with leadership to identify organizational gaps, retention risks, and capability needs, developing actionable solutions that support long-term business success.
• Support and lead change management efforts tied to organizational evolution, business transformation, and growth initiatives.
• Act as a culture champion, helping foster inclusive, engaging, and high-performing environments where employees feel valued and connected to the Pacsun brand and purpose.
• Lead engagement action planning and culture initiatives designed to strengthen employee experience and retention.
• Utilize people metrics and insights, including turnover, engagement, and organizational trends, to influence business decisions and recommend solutions.
• Champion leadership development initiatives that strengthen management capability across both headquarters and field teams.
• Lead and develop members of the People team, providing direction, coaching, prioritization, and support across day-to-day People operations and strategic initiatives.
• Partner closely with Store Leadership and cross-functional partners to ensure consistent execution of People programs, policies, and practices across all locations.
• Oversee key People operational functions including HRIS administration, onboarding, personnel files, immigration authorization/I-9 compliance, unemployment claims, and employment verifications.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations across Corporate and Store populations.
• Partner with the Head of People on the development and execution of enterprise People programs, initiatives, and organizational priorities.
• Drive process improvement initiatives that enhance scalability, efficiency, compliance, and employee experience across the People function.
• Manage and maintain relationships with external People-related vendors and partners, including HR systems, learning & development providers, and engagement platforms.
• Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

What it takes to Join

• College degree required
• 10+ years of progressive HR experience in a HR Business Partner or strategic People leadership role supporting both Corporate and Store populations; leadership experience required
• Strong experience supporting multi-location retail environments and partnering closely with field leadership teams
• Demonstrated expertise in organizational design, workforce planning, leadership coaching, employee relations, and change management
• Proven ability to influence at all levels of the organization and build strong cross-functional relationships
• Strong experience managing medium to high-risk employee relations matters and conducting complex investigations
• Demonstrated success leading scalable People initiatives, improving processes, and reducing operational friction across HR programs
• Strong analytical and problem-solving skills with the ability to interpret and present people-related data and insights
• Exceptional communication, executive presence, and interpersonal skills
• Highly adaptable with the ability to operate effectively in a fluid, fast-paced, and evolving retail environment
• Experience with HRIS systems and Microsoft Office applications preferred; UKG experience is a plus
• PHR or SPHR certification through HRCI preferred

Salary Range

$154,000 - $184,010

Pac Perks

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements

• Regularly required to talk or hear
• Frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to work in open environment with fluctuating temperatures and standard lighting
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building
• Travel may be required

Position Type/Expected Hours of Work

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.