Director, Pediatric Product Delivery

Responsibilities

• Drive mission expansion and retention strategies within the pod, with focused attention on children’s hospitals, pediatric specialty programs, and pediatric service lines.
• Oversee all pediatric hospital and children’s health system account types within the pod structure, including freestanding children’s hospitals and pediatric programs within integrated health systems.
• Contribute to the development and execution of annual business plans.
• Oversee the comprehensive strategy to build organizational engagement and partnership to improve pediatric program retention rates.
• Oversee the development and implementation of pediatric-focused strategic account plans that address the unique operational, regulatory, and safety needs of children’s hospitals.
• Support pod members in the implementation of strategies to drive growth, enhance customer satisfaction, and build long-term partnerships.
• Direct a team/pod of Account Executives and Organization Engagement staff supporting children’s hospitals and pediatric programs.
• Oversee recruitment, orientation, and development of team; contribute to the development of resource documents, policies and procedures to guide pod activities; evaluate staff performance; and allocate workloads within the pod to ensure timely completion of tasks and program goals.
• Support on-call activity including availability to surveyor cadre, field directors, staff, and executive leadership. Extra support is needed during significant survey impacts due to natural disasters.
• Implement operational activities through all phases of the accreditation and certification cycle by planning, organizing, and monitoring: Program performance (gains, losses, program growth, program margins, market share), Survey volume budget and variances, Review and approve pricing adjustments, Processes withdrawals, Review reports to strategically analyze account distribution.
• Responsible for the uniform and consistent application of corporate accreditation/certification policies as they relate to pediatric hospitals, children’s health systems, and pediatric specialty programs.
• Facilitates immediate resolution of issues/problems from officers that affect operations.
• Records Maintenance updates to accounts (denials, reinstatements, UA orgs, history fixes).
• Biannual manual reviews by supported program(s).
• Participates in the development and testing of pediatric-specific accreditation and certification initiatives. Including product development, education programs, publications in Perspectives and E-dition, standards and survey process development through collaboration with Field Directors and Executive Leadership, and any other resource that support the accreditation and certification programs.
• Lead/participate on multiple performance improvement and other teams or committees and advisory groups of the corporation as requested by the leadership team.
• Facilitate operational changes.
• Applies accreditation policy consistently to ensure the integrity of the accreditation process and supports the pod in explanation of policy to customers.
• Use reports and data to foster timeliness of accreditation activity and support program performance.
• Actively contributes to the successful achievement of pod performance objectives through effective division (SSM, SIG, OQPS) and enterprise team involvement and proactive communication and collaboration as necessary.
• Collaborate with Marketing to develop program specific value proposition content, AO battlecards, and other resources to support pod members in mission expansion opportunities.

Qualifications

• A Bachelor’s degree is required; a Master’s degree is preferred.
• Five to seven years of experience within the health care industry in a pediatric-focused role is preferred.
• Previous supervisory experience is necessary, including expertise with Joint Commission accreditation processes.
• Comprehensive knowledge of financial analysis and proficiency with database management software applications are required.
• Willingness to travel as needed, up to 15%.
• Must possess a thorough understanding of supported pod and division programs and participate actively in all ACO operational decisions.
• Proven ability to drive strategic growth and long-term partnerships with organizations.
• Must excel in relationship building and have a customer centric mindset.
• Salesforce CRM pipeline management and daily administration to track interactions is preferred.