Director, Patient Support Services (PSS) - Platform Solutions

About the Role

The Director, Patient Support Services (PSS) - Platform Solutions will provide both strategic and tactical leadership across Therapeutic Areas (TAs) with a focus on programs that will optimize the patient experience, improve the productivity and efficiencies of our teams, and drive operational excellence. Responsibility will span all applicable technology platforms including, but not limited to our CRM and Events Platforms. The role will focus on leading the Patient Journey pillar within the Platform Solutions Team, which is comprised of three pillars: 1) Patient Journey, 2) Product Launches & Data/Systems, and 3) Training, Events, and Support. The position reports to the Sr. Director, Platform Solutions and is based in Cambridge, MA.

Responsibilities

• Maintain a high degree of engagement with all stakeholders across TAs and align on a PSS Platforms roadmap that focuses on operational excellence, business value, and outcomes.
• Present the roadmap on a regular cadence and at various operating committee meetings.
• Develop and report on qualitative and quantitative measures of effective utilization of platforms to measure business value.
• Partner with Digital Teams to ensure pull-through of governance processes, efficient use of enterprise resources, and drive priority enhancements and initiatives.
• Facilitate outcomes-focused operating models to define technical and digital challenges, document requirements, and ensure opportunities for efficiencies and economies of scale across teams.
• Drive a holistic approach to platform evolution that addresses people, processes, and technology.
• Drive alignment with Reporting and Analytics colleagues to enable enhanced PPS reporting and insights.
• Act as a champion of continuous improvement.
• Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
• Work with internal and/or external teams to support and troubleshoot issues as needed.

Qualifications

• Completion of a bachelor’s degree (or higher) in a related field.
• 10+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, with the ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems; certifications a plus.

Preferred Qualifications

• Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

About the Company

Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. With a deep understanding of the immune system and an innovative pipeline, Sanofi invents medicines and vaccines that treat and protect millions of people worldwide. The Specialty Care team focuses on transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions.

Location: Cambridge, MA