Director, Patient Engagement & Retention

About the role

The Director, Patient Engagement & Retention will own how Cadence diagnoses, prevents, and reverses patient disengagement across its remote care programs. This role will build the experimentation engine and cross-functional workflows that identify why patients fall out of care and translate those drivers into prioritized, measurable interventions.

Responsibilities

• Own patient retention, adherence, and engagement outcomes across Cadence's remote care programs.
• Diagnose the drivers of disengagement across the patient lifecycle, from enrollment and activation through ongoing chronic disease management, and translate that diagnosis into a prioritized roadmap of interventions.
• Build and scale engagement systems and cross-functional workflows, partnering with Product, Data, and Engineering to move zero-to-one pilots into repeatable, automated operating models.
• Design and run structured experiments across outreach channels, segmentation, and engagement triggers, defining hypotheses, holdouts, and success metrics that distinguish real signal from noise.
• Prioritize engagement investments using financial and clinical framing, stratifying patients by clinical measure and disengagement risk to focus effort where it moves retention and cost of care most.
• Strengthen the engagement stack through automation and AI-supported prioritization and personalization, designing workflows that route the highest-risk patients efficiently and preserve human touch where it matters.
• Define performance governance for engagement programs, including metrics, reporting cadences, and post-launch measurement, and drive continuous improvement against retention and adherence targets.

Requirements

• Track record owning or directly influencing lifecycle metrics such as retention, engagement, activation, adherence, churn, or utilization, with measurable business impact.
• Proven ability to build programs, workflows, or engagement systems and scale them into repeatable cross-functional operating models.
• Strong cross-functional leadership through influence across Product, Operations, Clinical, Data, Engineering, or Marketing, including stakeholder alignment, dependency management, launch planning, and tradeoff decisions.
• Strong analytical and experimentation background, including defining hypotheses, success metrics, holdouts, and ROI, and translating data into prioritized roadmaps and workflow improvements.
• Fluency with AI-assisted development tools and the ability to evaluate where AI accelerates the build versus where human judgment is required.

Qualifications

• 8-10+ years in product operations, growth operations, lifecycle or engagement operations, product marketing, program management, or a related cross-functional role.

Skills

• Strong analytical and experimentation background.
• Experience with AI-assisted development tools.
• Ability to define hypotheses, success metrics, holdouts, and ROI.
• Strong cross-functional leadership skills.

Benefits

• Competitive pay & equity.
• Comprehensive health coverage: Medical, dental & vision.
• Paid time off.
• 401k plan + matching.
• Home office stipend.

Pay

Expected on-target earnings (OTE) for this role typically range between $180,000 - $210,000, depending on experience, skills, seniority, and business needs. In addition to base salary, this role may be eligible for equity as part of the total compensation package.

Schedule

Our role titles may span more than one career level. The schedule for this role is fully remote.