Director, Patient Access & Reimbursement

Why Join Us?

Be a hero for our rare disease patients. At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments.

We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

About the Role

The Director, Patient Access & Reimbursement Director is a field-based position that works closely with physicians, genetic counselors, nurses, pharmacists and ancillary staff, as well as patients and caregivers of patients to prevent and address barriers to patient access, as well as provide leadership to the Metabolic Franchise Patient Access Liaison (PAL) team on a national level. Reporting to the Sr. Director of Patient Services & Access, the Patient Access & Reimbursement Director collaborates with UltraCare personnel and the Ultragenyx Commercial Field Team, to ensure that the team is working in concert to have patients, physician’s offices and partners gain access to therapy and support ongoing compliance with therapy.

Work Model: Field-based, officially documented as working as a member of the Ultragenyx field team, generally interacting with third parties on behalf of Ultragenyx.

Responsibilities

• Provide leadership and management to a National Field Team of Patient Access Liaisons (PALs).
• Establish performance and development goals for PALs and monitor their progress throughout the year.
• Identify Access & Reimbursement trends and collaborate with cross-functional teams to address issues in a timely manner and properly align resources (ROAR).
• Ensure all Patient Access Liaisons are capturing all relevant data correctly in the Patient Relationship Management System.
• Provide reporting metrics on a consistent basis to ensure all cases are moving along in a timely fashion.
• Organize and lead weekly team meetings with PALs and weekly meetings with counterparts that lead the Patient Engagement Centers.
• Monitor program processes to ensure efficiency and a best-in-class customer experience.
• Create documents such as standard operating procedures, work instructions, training decks, etc.
• Monitor all PALs reimbursement conflict resolution with their assigned accounts.
• Work cross-functionally with internal and external stakeholders on any future franchise products.

Requirements

• 10 years of related experience with at least 7 years of prior patient access and reimbursement experience required.
• 3 - 5 years management or experience training and leading peer groups as a mentor/new hire trainer.
• BA/BS in the life sciences or communications required; MBA/MHA preferred.
• Ability to travel 60 – 80%.
• Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
• Ability to problem solve complex reimbursement scenarios and recommend solutions.
• Highly motivated, shows initiative, is proactive, and able to work within a team.
• Individual must possess an extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills.
• Ability to handle sensitive information.

Pay

The typical annual salary range for this full-time position is $208,500—$257,600 USD. This range reflects the characteristics of the job, such as required skills and qualifications, and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location. This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.

Benefits

• Generous vacation time and public holidays observed by the company.
• Volunteer days.
• Long-term incentive and Employee stock purchase plans or equivalent offerings.
• Employee wellbeing benefits.
• Fitness reimbursement.
• Tuition sponsoring.
• Professional development plans.

Benefits vary by region and country.