Director Pari-Mutuel and Cash Operations

Essential Functions

• Develops tactical and operational plans for the Pari-Mutuel Operations team and supports organizational objectives and business goals.
• Oversees multiple supervisors and teams, ensuring smooth execution of wagering and cash services operations.
• Manages budgeting, forecasting, and resource allocation to optimize financial and operational performance.
• Led process improvement initiatives to streamline operations, reduce costs, and enhance customer satisfaction.
• Acts as a liaison between operational teams and senior leadership, providing insights and recommendations for strategic growth.
• Serves as NYRA’s point of contact with the New York State Gaming Commission for mutuel-department related matters.
• Ensures compliance with all licensing, regulatory, and risk management requirements related to wagering operations.
• Manages operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring the achievement of team goals within established timelines and budgets.

Operational Oversight

• Direct daily mutuel and cash services operations across NYRA’s tracks, including live race days and simulcast operations while interfacing with NYRA Bets’ digital platforms, as needed.
• Oversee mutuel clerks, money room and supervisory staff, ensuring efficient customer service and accuracy in all transactions.
• Cook with NYRA’s tote provider to ensure system reliability, integrity, and rapid resolution of technical issues.
• Coordinate with NYRA’s customer service, hospitality, and NYRA Bets teams to ensure wagering is seamlessly integrated into the broader guest experience.

Compliance & Integrity

• Ensure strict adherence to New York State Gaming Commission regulations and internal protocols governing wagering activities.
• Serve as NYRA’s point of contact with the New York State Gaming Commission for mutuel-department related matters.
• Ensure compliance with all applicable laws, rules, and regulations governing pari-mutuel wagering, tote systems, and settlement procedures.
• Implement internal controls and auditing processes to safeguard wagering integrity and minimize operational risk.

Financial Management

• Track handle performance across pools, tracks, and channels; analyze trends to identify opportunities for growth.
• Oversee statistics related to daily mutuel pools and assist in reporting to state regulators and industry stakeholders, as required.
• Develop and manage departmental budgets, staffing plans, and cost-control measures.

Customer Experience

• Drive continuous improvement of the customer experience for on-track customers.
• Support marketing initiatives aimed at increasing wagering participation and enhancing customer experience.
• Leverage customer feedback and wagering data to inform product design and service enhancements.