Director, Operations - Provider Performance

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered over 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and achieved unmatched outcomes in access, clinical effectiveness, and cost efficiency. Research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining high-quality care and technology solutions.

About the role

We are seeking an experienced Director of Operations – Provider Performance to establish and execute a holistic provider performance strategy across all of Lyra’s clinical service lines. In this role, you will lead a high-impact team operating at the intersection of clinical strategy, data analytics, and operational execution. Your mandate is to optimize provider performance to drive clinical quality, client access to care, and business results. As a strategic player-coach, you will partner closely with Service Line leaders, Clinical Operations, and Data Analytics to build scalable data infrastructure, operational tools, and executive reporting. You will translate complex performance insights into actionable dashboards and operational systems that provide data visibility for providers, managers, and executive leadership.

Responsibilities

• Strategic Vision & Roadmap Ownership: Define and execute a holistic provider performance vision, establishing standardized, scalable frameworks across all clinical service lines.
• Team Leadership & Scale: Lead, mentor, and build a high-performing operations team. Set high-impact priorities and support professional development for direct reports.
• Data Vision & Analytics Governance: Partner directly with the Data Analytics team to build a unified data vision. Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models.
• Systems & Tooling Execution: Oversee the development of operational tools, workflows, and cross-program dashboards that empower clinical managers to drive day-to-day performance and provide executive leadership with real-time visibility.
• Strategic Cross-Functional Leadership: Serve as a core operational partner to senior leadership on strategic growth initiatives, with an immediate focus on optimizing provider availability, network utilization, and productivity across our Adult Outpatient Service Line.

Requirements

• Core Requirement — Provider Performance Experience: 5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network.
• 15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech; experience scaling complex operations preferred.
• 8+ years of direct people management experience, with a track record of scaling high-performing teams and building strong team cultures.
• Domain Knowledge of Provider Metrics: Deep understanding of clinical network operations and core provider metrics (e.g., panel management, utilization rates, clinical outcome tracking).
• Data & Analytics Expertise: Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards.
• Executive Influence: Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes.
• Execution & Change Management: A self-starter who thrives in ambiguous environments, with a proven ability to turn complex, disparate processes into standardized, scalable systems.
• Mission Alignment: Passionate about expanding access to high-quality, evidence-based mental health care.

Pay

The anticipated annual base salary range for this full-time position is $134,000 - $184,000. The base range is determined by role and level, and placement within the range will depend on skills, qualifications, experience, and location. This role may also be eligible for discretionary bonuses.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life, and disability insurances).
• Lyra for Lyrians: coaching and therapy services.
• Equity in the company through discretionary restricted stock units.
• Competitive time off with pay policies including vacation, sick days, and company holidays.
• Paid parental leave.
• 401K with up to 3% matching.
• Monthly tech allowance.
• Well-being perks and activities, surprise swag, regular community celebrations, and more.