Director, Operational Excellence, Client Experience & Strategy
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
Thus we need to parse the posting and extract sections.
The posting includes:
- Intro about Tishman Speyer (company description). Could be "About the role"? Actually "Summary Of The Position" is a description. Could be "About the role" or "Overview". The instructions say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content.
We have:
- Summary Of The Position (description) -> could be "About the role".
- Key Responsibilities (list) -> "Responsibilities".
- Skills & Qualifications (list) -> could be "Skills & Qualifications" but we have separate headings for Skills and Qualifications. The posting lumps them together. We could split into Skills and Qualifications sections if content allows. But we need to avoid thin sections. Might combine into one "Skills & Qualifications" but the instruction says we can use those headings; but we need to include a section only when posting has real specific content for it. We have content for both skills and qualifications. Could create two sections: Skills and Qualifications. However we need to avoid many thin sections; but we have enough content for each.
- Pay: "The base compensation range for this role is $175,000 to $190,000. This role is also eligible for a discretionary annual bonus..." So we have Pay and maybe Benefits.
- Benefits: "access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees." So we have Benefits.
- Schedule: Not explicitly mentioned. There's "Onsite presence is required for this position". No schedule details like full-time, hours. So we should not create Schedule section because no specific schedule info.
- Requirements: Could be part of Qualifications? The posting includes "15+ years of experience..." etc. That's qualifications. Could treat as Requirements. But we have Qualifications section already. Might not need separate Requirements.
- About the role: we have the summary.
Thus sections: About the role (h3), Responsibilities (h3), Qualifications (h3), Skills (h3), Benefits (h3), Pay (h3). Possibly also "Leadership, Training & Accountability" etc but those are under Responsibilities.
We need to use - for any list of duties/requirements/benefits. For prose, use
.
Thus:
- About the role: prose from Summary Of The Position (maybe also company intro? The instructions: preserve ALL substantive information; do not invent or summarize away detail. The company description at start is substantive? It's about Tishman Speyer, not the role. Might be considered background but not required? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The company description is substantive but not about the role. However the sections we are to produce are about the job posting. Usually we include an "About the role" section that includes the summary and maybe company description. The instructions say use
for section headings (e.g. About the role, Responsibilities...). So we can include company description in About the role.
Thus About the role: combine the introductory paragraph about Tishman Speyer and the Summary Of The Position.
We need to ensure we don't repeat job title as heading. The job title is "Director, Operational Excellence, Client Experience, & Strategy". We should not put that as a heading.
We need to drop Job ID/requisition numbers (none visible). Remove boilerplate: EEO statements, disability assistance, etc. Also remove duplicated lines, navigation, cookie, legal, scam-warning, application instructions. The posting includes a bunch of EEO at the end; we must remove that.
Also remove the line "Onsite presence is required for this position" - that's substantive; we should keep it somewhere, maybe in About the role or Responsibilities? It's a requirement about location. Could be part of Qualifications or Requirements. Since we have Qualifications section, we could include it there as a bullet? But it's not a list; it's a statement. Could be a
under Qualifications.
Now let's extract content.
Company description (first paragraph up to "Summary Of The Position"):
"Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm."
Then "Summary Of The Position" paragraph:
"The Director, Operational Excellence, Client Experience, & Strategy is a senior leader responsible for operational performance, service quality, client satisfaction, accountability, continuous improvement, and strategic growth across the commercial cleaning portfolio. Reporting to the Senior Director, CSTS, this role partners with the Managing Director, Operations, Account Management, Human Resources, and senior leadership to resolve significant concerns, strengthen account performance, protect client relationships, and translate field intelligence into scalable business improvements. The role leads the Manager, Quality Assurance & Client Experience and provides an objective, field-based view of performance across the portfolio."
That's the summary.
Now Responsibilities: Under "Key Responsibilities" there are several subheadings:
- Quality Assurance & Operational Excellence (with bullet-like sentences)
- Client Experience & Relationship Leadership
- Leadership, Training & Accountability
- Strategic Growth & Business Development
Each has multiple sentences. We need to turn these into
- items. The instruction: Use
- for any list of duties/requirements/benefits. So we can treat each responsibility area as a list item, or break down each sentence into items. Probably each bullet under each subheading could be separate
- . But we need to preserve ALL substantive information; not invent or summarize away detail. So we need to capture each sentence.
Let's extract each bullet:
Under Quality Assurance & Operational Excellence:
- Lead the portfolio quality-assurance framework, including inspection standards, scoring, reporting, escalation protocols, and performance expectations.
- Review inspection results, complaints, corrective actions, and performance trends to identify systemic issues, operational risk, and opportunities for improvement.
- Provide leadership with independent visibility into service quality, management responsiveness, recurring deficiencies, and account health.
- Set clear ownership for corrective actions, evaluate effectiveness, and partner with operational leaders on account-stabilization strategies.
- Develop scalable operating practices, metrics, training priorities, and improvement initiatives that enhance productivity and service quality.
Under Client Experience & Relationship Leadership:
- Serve as the senior escalation point for significant, recurring, or relationship-threatening client concerns.
- Engage directly with clients, participate in business reviews and strategic discussions, and align corrective-action plans with client expectations.
- Use client feedback and service trends to anticipate renewal risk, support retention, and strengthen confidence in the organization.
- Provide strategic oversight for new-account transitions and startups so quality standards, accountability, inspection routines, and expectations are established from inception.
Under Leadership, Training & Accountability:
- Lead and develop the Manager, Quality Assurance & Client Experience, including priorities, standards, field coverage, reporting, and follow-through.
- Partner with Operations and Human Resources on documented performance trends, coaching, retraining, supervision, and other appropriate corrective measures.
- Identify portfolio-wide training needs and coordinate programs covering cleaning standards, quality expectations, client service, documentation, safety, and accountability.
- Influence results across organizational boundaries through facts, analysis, practical recommendations, and consistent executive communication.
Under Strategic Growth & Business Development:
- Leverage experience, industry relationships, and market knowledge to identify and pursue growth opportunities within and beyond Tishman Speyer properties.
- Identify opportunities to expand existing relationships through additional services, scope enhancements, operational solutions, and other value-added offerings.
- Partner with the Managing Director, Senior Director, and Account Managers on growth strategy, client presentations, renewals, business reviews, proposals, and account plans.
- Provide operational and client intelligence that informs pricing, positioning, competitive differentiation, and new-business development.
- Promote measurable quality assurance, responsiveness, operational discipline, and continuous improvement as differentiators in the marketplace.
Now Skills & Qualifications section: The posting has "Skills & Qualifications" heading then a paragraph: "A field-oriented, commercially minded leader who combines cleaning-operations expertise, client advocacy, business-development judgment, and the ability to turn service intelligence into stronger performance, lasting relationships, and profitable growth."
Then a list of items (numbered? Actually they are sentences starting with numbers? They are:
- 15+ years of experience in commercial cleaning or janitorial operations, preferably with one or more well-regarded cleaning providers serving New York City.
- Demonstrated experience leading cleaning operations and managing quality across multiple commercial properties or accounts.
- Client-facing sales or business-development experience working with property owners, asset managers, property managers, or other real-estate decision-makers.
- Strong understanding of commercial cleaning operations, labor-intensive service delivery, client retention, complaint resolution, and account growth.
- Experience working in a unionized workforce and collective-bargaining environment, preferably 32BJ.
- Strong analytical, root-cause, presentation, negotiation, organizational, and executive-communication skills.
- Ability to move comfortably among client meetings, property walks, operational reviews, employee and supervisor discussions, and executive presentations.
- Ability and willingness to conduct field visits during cleaning-service hours, including evenings and other off-hours as required.
- Proficiency with reporting and productivity software, including Microsoft Office Suite, inspection and performance-tracking systems.
- Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
Then after that: "Onsite presence is required for this position". Then compensation and benefits.
Thus we can split into Skills and Qualifications. But the list includes both skills and qualifications.
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to parse the posting and extract sections. The posting includes: - Intro about Tishman Speyer (company description). Could be "About the role"? Actually "Summary Of The Position" is a description. Could be "About the role" or "Overview". The instructions say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content.
We have:
- Summary Of The Position (description) -> could be "About the role".
- Key Responsibilities (list) -> "Responsibilities".
- Skills & Qualifications (list) -> could be "Skills & Qualifications" but we have separate headings for Skills and Qualifications. The posting lumps them together. We could split into Skills and Qualifications sections if content allows. But we need to avoid thin sections. Might combine into one "Skills & Qualifications" but the instruction says we can use those headings; but we need to include a section only when posting has real specific content for it. We have content for both skills and qualifications. Could create two sections: Skills and Qualifications. However we need to avoid many thin sections; but we have enough content for each.
- Pay: "The base compensation range for this role is $175,000 to $190,000. This role is also eligible for a discretionary annual bonus..." So we have Pay and maybe Benefits.
- Benefits: "access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees." So we have Benefits.
- Schedule: Not explicitly mentioned. There's "Onsite presence is required for this position". No schedule details like full-time, hours. So we should not create Schedule section because no specific schedule info.
- Requirements: Could be part of Qualifications? The posting includes "15+ years of experience..." etc. That's qualifications. Could treat as Requirements. But we have Qualifications section already. Might not need separate Requirements.
- About the role: we have the summary.
Thus sections: About the role (h3), Responsibilities (h3), Qualifications (h3), Skills (h3), Benefits (h3), Pay (h3). Possibly also "Leadership, Training & Accountability" etc but those are under Responsibilities.
We need to use - for any list of duties/requirements/benefits. For prose, use
.
Thus:
- About the role: prose from Summary Of The Position (maybe also company intro? The instructions: preserve ALL substantive information; do not invent or summarize away detail. The company description at start is substantive? It's about Tishman Speyer, not the role. Might be considered background but not required? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The company description is substantive but not about the role. However the sections we are to produce are about the job posting. Usually we include an "About the role" section that includes the summary and maybe company description. The instructions say use
for section headings (e.g. About the role, Responsibilities...). So we can include company description in About the role.
Thus About the role: combine the introductory paragraph about Tishman Speyer and the Summary Of The Position.
We need to ensure we don't repeat job title as heading. The job title is "Director, Operational Excellence, Client Experience, & Strategy". We should not put that as a heading.
We need to drop Job ID/requisition numbers (none visible). Remove boilerplate: EEO statements, disability assistance, etc. Also remove duplicated lines, navigation, cookie, legal, scam-warning, application instructions. The posting includes a bunch of EEO at the end; we must remove that.
Also remove the line "Onsite presence is required for this position" - that's substantive; we should keep it somewhere, maybe in About the role or Responsibilities? It's a requirement about location. Could be part of Qualifications or Requirements. Since we have Qualifications section, we could include it there as a bullet? But it's not a list; it's a statement. Could be a
under Qualifications.
Now let's extract content.
Company description (first paragraph up to "Summary Of The Position"):
"Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm."
Then "Summary Of The Position" paragraph:
"The Director, Operational Excellence, Client Experience, & Strategy is a senior leader responsible for operational performance, service quality, client satisfaction, accountability, continuous improvement, and strategic growth across the commercial cleaning portfolio. Reporting to the Senior Director, CSTS, this role partners with the Managing Director, Operations, Account Management, Human Resources, and senior leadership to resolve significant concerns, strengthen account performance, protect client relationships, and translate field intelligence into scalable business improvements. The role leads the Manager, Quality Assurance & Client Experience and provides an objective, field-based view of performance across the portfolio."
That's the summary.
Now Responsibilities: Under "Key Responsibilities" there are several subheadings:
- Quality Assurance & Operational Excellence (with bullet-like sentences)
- Client Experience & Relationship Leadership
- Leadership, Training & Accountability
- Strategic Growth & Business Development
Each has multiple sentences. We need to turn these into
- items. The instruction: Use
- for any list of duties/requirements/benefits. So we can treat each responsibility area as a list item, or break down each sentence into items. Probably each bullet under each subheading could be separate
- . But we need to preserve ALL substantive information; not invent or summarize away detail. So we need to capture each sentence.
Let's extract each bullet:
Under Quality Assurance & Operational Excellence:
- Lead the portfolio quality-assurance framework, including inspection standards, scoring, reporting, escalation protocols, and performance expectations.
- Review inspection results, complaints, corrective actions, and performance trends to identify systemic issues, operational risk, and opportunities for improvement.
- Provide leadership with independent visibility into service quality, management responsiveness, recurring deficiencies, and account health.
- Set clear ownership for corrective actions, evaluate effectiveness, and partner with operational leaders on account-stabilization strategies.
- Develop scalable operating practices, metrics, training priorities, and improvement initiatives that enhance productivity and service quality.
Under Client Experience & Relationship Leadership:
- Serve as the senior escalation point for significant, recurring, or relationship-threatening client concerns.
- Engage directly with clients, participate in business reviews and strategic discussions, and align corrective-action plans with client expectations.
- Use client feedback and service trends to anticipate renewal risk, support retention, and strengthen confidence in the organization.
- Provide strategic oversight for new-account transitions and startups so quality standards, accountability, inspection routines, and expectations are established from inception.
Under Leadership, Training & Accountability:
- Lead and develop the Manager, Quality Assurance & Client Experience, including priorities, standards, field coverage, reporting, and follow-through.
- Partner with Operations and Human Resources on documented performance trends, coaching, retraining, supervision, and other appropriate corrective measures.
- Identify portfolio-wide training needs and coordinate programs covering cleaning standards, quality expectations, client service, documentation, safety, and accountability.
- Influence results across organizational boundaries through facts, analysis, practical recommendations, and consistent executive communication.
Under Strategic Growth & Business Development:
- Leverage experience, industry relationships, and market knowledge to identify and pursue growth opportunities within and beyond Tishman Speyer properties.
- Identify opportunities to expand existing relationships through additional services, scope enhancements, operational solutions, and other value-added offerings.
- Partner with the Managing Director, Senior Director, and Account Managers on growth strategy, client presentations, renewals, business reviews, proposals, and account plans.
- Provide operational and client intelligence that informs pricing, positioning, competitive differentiation, and new-business development.
- Promote measurable quality assurance, responsiveness, operational discipline, and continuous improvement as differentiators in the marketplace.
Now Skills & Qualifications section: The posting has "Skills & Qualifications" heading then a paragraph: "A field-oriented, commercially minded leader who combines cleaning-operations expertise, client advocacy, business-development judgment, and the ability to turn service intelligence into stronger performance, lasting relationships, and profitable growth."
Then a list of items (numbered? Actually they are sentences starting with numbers? They are:
- 15+ years of experience in commercial cleaning or janitorial operations, preferably with one or more well-regarded cleaning providers serving New York City.
- Demonstrated experience leading cleaning operations and managing quality across multiple commercial properties or accounts.
- Client-facing sales or business-development experience working with property owners, asset managers, property managers, or other real-estate decision-makers.
- Strong understanding of commercial cleaning operations, labor-intensive service delivery, client retention, complaint resolution, and account growth.
- Experience working in a unionized workforce and collective-bargaining environment, preferably 32BJ.
- Strong analytical, root-cause, presentation, negotiation, organizational, and executive-communication skills.
- Ability to move comfortably among client meetings, property walks, operational reviews, employee and supervisor discussions, and executive presentations.
- Ability and willingness to conduct field visits during cleaning-service hours, including evenings and other off-hours as required.
- Proficiency with reporting and productivity software, including Microsoft Office Suite, inspection and performance-tracking systems.
- Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
Then after that: "Onsite presence is required for this position". Then compensation and benefits.
Thus we can split into Skills and Qualifications. But the list includes both skills and qualifications.
. Thus: - About the role: prose from Summary Of The Position (maybe also company intro? The instructions: preserve ALL substantive information; do not invent or summarize away detail. The company description at start is substantive? It's about Tishman Speyer, not the role. Might be considered background but not required? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The company description is substantive but not about the role. However the sections we are to produce are about the job posting. Usually we include an "About the role" section that includes the summary and maybe company description. The instructions say use
for section headings (e.g. About the role, Responsibilities...). So we can include company description in About the role. Thus About the role: combine the introductory paragraph about Tishman Speyer and the Summary Of The Position. We need to ensure we don't repeat job title as heading. The job title is "Director, Operational Excellence, Client Experience, & Strategy". We should not put that as a heading. We need to drop Job ID/requisition numbers (none visible). Remove boilerplate: EEO statements, disability assistance, etc. Also remove duplicated lines, navigation, cookie, legal, scam-warning, application instructions. The posting includes a bunch of EEO at the end; we must remove that. Also remove the line "Onsite presence is required for this position" - that's substantive; we should keep it somewhere, maybe in About the role or Responsibilities? It's a requirement about location. Could be part of Qualifications or Requirements. Since we have Qualifications section, we could include it there as a bullet? But it's not a list; it's a statement. Could be a
under Qualifications. Now let's extract content. Company description (first paragraph up to "Summary Of The Position"): "Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm." Then "Summary Of The Position" paragraph: "The Director, Operational Excellence, Client Experience, & Strategy is a senior leader responsible for operational performance, service quality, client satisfaction, accountability, continuous improvement, and strategic growth across the commercial cleaning portfolio. Reporting to the Senior Director, CSTS, this role partners with the Managing Director, Operations, Account Management, Human Resources, and senior leadership to resolve significant concerns, strengthen account performance, protect client relationships, and translate field intelligence into scalable business improvements. The role leads the Manager, Quality Assurance & Client Experience and provides an objective, field-based view of performance across the portfolio." That's the summary. Now Responsibilities: Under "Key Responsibilities" there are several subheadings: - Quality Assurance & Operational Excellence (with bullet-like sentences) - Client Experience & Relationship Leadership - Leadership, Training & Accountability - Strategic Growth & Business Development Each has multiple sentences. We need to turn these into
- items. The instruction: Use
- for any list of duties/requirements/benefits. So we can treat each responsibility area as a list item, or break down each sentence into items. Probably each bullet under each subheading could be separate
- . But we need to preserve ALL substantive information; not invent or summarize away detail. So we need to capture each sentence. Let's extract each bullet: Under Quality Assurance & Operational Excellence: - Lead the portfolio quality-assurance framework, including inspection standards, scoring, reporting, escalation protocols, and performance expectations. - Review inspection results, complaints, corrective actions, and performance trends to identify systemic issues, operational risk, and opportunities for improvement. - Provide leadership with independent visibility into service quality, management responsiveness, recurring deficiencies, and account health. - Set clear ownership for corrective actions, evaluate effectiveness, and partner with operational leaders on account-stabilization strategies. - Develop scalable operating practices, metrics, training priorities, and improvement initiatives that enhance productivity and service quality. Under Client Experience & Relationship Leadership: - Serve as the senior escalation point for significant, recurring, or relationship-threatening client concerns. - Engage directly with clients, participate in business reviews and strategic discussions, and align corrective-action plans with client expectations. - Use client feedback and service trends to anticipate renewal risk, support retention, and strengthen confidence in the organization. - Provide strategic oversight for new-account transitions and startups so quality standards, accountability, inspection routines, and expectations are established from inception. Under Leadership, Training & Accountability: - Lead and develop the Manager, Quality Assurance & Client Experience, including priorities, standards, field coverage, reporting, and follow-through. - Partner with Operations and Human Resources on documented performance trends, coaching, retraining, supervision, and other appropriate corrective measures. - Identify portfolio-wide training needs and coordinate programs covering cleaning standards, quality expectations, client service, documentation, safety, and accountability. - Influence results across organizational boundaries through facts, analysis, practical recommendations, and consistent executive communication. Under Strategic Growth & Business Development: - Leverage experience, industry relationships, and market knowledge to identify and pursue growth opportunities within and beyond Tishman Speyer properties. - Identify opportunities to expand existing relationships through additional services, scope enhancements, operational solutions, and other value-added offerings. - Partner with the Managing Director, Senior Director, and Account Managers on growth strategy, client presentations, renewals, business reviews, proposals, and account plans. - Provide operational and client intelligence that informs pricing, positioning, competitive differentiation, and new-business development. - Promote measurable quality assurance, responsiveness, operational discipline, and continuous improvement as differentiators in the marketplace. Now Skills & Qualifications section: The posting has "Skills & Qualifications" heading then a paragraph: "A field-oriented, commercially minded leader who combines cleaning-operations expertise, client advocacy, business-development judgment, and the ability to turn service intelligence into stronger performance, lasting relationships, and profitable growth." Then a list of items (numbered? Actually they are sentences starting with numbers? They are: - 15+ years of experience in commercial cleaning or janitorial operations, preferably with one or more well-regarded cleaning providers serving New York City. - Demonstrated experience leading cleaning operations and managing quality across multiple commercial properties or accounts. - Client-facing sales or business-development experience working with property owners, asset managers, property managers, or other real-estate decision-makers. - Strong understanding of commercial cleaning operations, labor-intensive service delivery, client retention, complaint resolution, and account growth. - Experience working in a unionized workforce and collective-bargaining environment, preferably 32BJ. - Strong analytical, root-cause, presentation, negotiation, organizational, and executive-communication skills. - Ability to move comfortably among client meetings, property walks, operational reviews, employee and supervisor discussions, and executive presentations. - Ability and willingness to conduct field visits during cleaning-service hours, including evenings and other off-hours as required. - Proficiency with reporting and productivity software, including Microsoft Office Suite, inspection and performance-tracking systems. - Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation. Then after that: "Onsite presence is required for this position". Then compensation and benefits. Thus we can split into Skills and Qualifications. But the list includes both skills and qualifications.