Director, Office of Veteran Success

About the role

The Director will lead the day-to-day operations of the Office of Veteran Success and manage the University’s VA work study and education benefit programs.

Responsibilities

• Leadership
  • Leads the day-to-day operations of the Office of Veteran Success (OVS).
  • Develops and leads the departmental vision, mission, goals, programs & services, and annual budget.
  • Supervises, trains, and professionally develops six permanent full-time staff members including four School Certifying Officials (SCO), one Reconciliation Specialist, and one Office Coordinator.
• Compliance and Reporting
  • Manages the compliance of an annual $22mil receivable account for all VA education benefits payable from the U.S. Department of Veteran Affairs to the university.
  • Directs the timely and accurate submission of over 1,300 veteran and military-connected students' VA education benefits to the U.S. Department of Veteran Affairs.
  • Ensures the university is within compliance with all federal, state, and other agencies by developing policies, procedures, and forms to meet the U.S. Department of Veterans Affairs laws governing veterans' educational benefits.
  • Responsible for the mandatory annual federal and state VA audit compliance visits, reapproval of existing and new university education programs, and risk-based surveys as directed.
• Direct Student Support
  • Manages, liaises, and informs all university departments (i.e. financial aid, bursar, registrar, etc.) and its 13 schools and colleges about VA education benefits and regulatory mandates.
  • Collaborates across campus with departmental staffs to ensure all veteran and military-connected student success challenges are resolved expeditiously.
  • Develops, directs, and administers veteran and military-connected student programs and services to enhance student retention, persistence, and success.
  • Advises prospective and current veteran and military-connected students and family members using U.S. Department of Veterans Affairs Educational benefits and links this student population to other university resources.
• Budget and Fiscal Management
  • Responsible for the financial planning, management, and execution of an annual operating budget of $500k.
  • Responsible for the reconciliation and processing of direct team's university ProCards with an annual expenditure of $50k.

Skills and Knowledge

Demonstrates strong knowledge of applicable VA laws and regulations; ability to develop and interpret complex regulatory requirements.
Innovative leader with the ability to build, mentor, and manage effective, high-performing teams.
Exceptional organizational, leadership, and problem-solving skills.
Outstanding verbal, written, and interpersonal communication.
Deadline focused and adept at time management.
Knowledge of PeopleSoft, OnBase, U.S. Department of Veteran Affairs Enrollment Manager, and Microsoft Office 360.
Knowledge of the transitional and educational issues that apply to veteran and military-connected students.
Experience in working with veteran and military-connected students.