Director of Workforce Development

Responsibilities

• Administer Workforce programs to ensure compliance with all applicable Department of Labor, DYCD, WIOA, and organizational regulations, policies, and procedures.
• Communicate regulatory expectations to staff in a clear, accessible manner and collaborate with teams to develop and implement effective improvement strategies.
• Conduct monthly internal audits of DYCD Workforce programs (Career Ready, SYEP, WIOA) to ensure contractual and regulatory compliance.
• Manage confidential information in accordance with organizational and regulatory standards.
• Compile, analyze, and report workforce-related statistical and performance data as required.
• Compile and prepare information and reports for presentations to staff, leadership, panels, and external stakeholders.
• Ensure regular and consistent programmatic participation and fidelity, and fulfill other duties as assigned.
• Recruit, establish, and sustain employer partnerships across key industries and targeted neighborhoods at the local and city-wide levels to support paid and unpaid internships, mentorships, job shadowing, and long-term employment opportunities for students at key targeted school-sites.
• Build and maintain strategic partnerships with community-based organizations and federal, state, city, and county agencies that support and enhance workforce programming.
• Serve as the assigned liaison to external workforce and employment committees such as NYCETC, WPTI, DYCD, and professional associations to support advocacy and systems-level youth employment initiatives.
• Recruit subject matter experts to participate in Global Kids panels and workforce-related initiatives.
• Absorb and secure opportunities to diversify workforce funding streams; oversee implementation of new programs funded through alternative funding sources when designated.
• Collaborate with the Senior Director of Academic Programs and Quality Assurance and the Director of Student Success and Wellness to identify future expansion sites and develop sustainable Workforce growth plans across program locations.
• Collaborate with cross-functional teams, including communications, marketing, and program staff, to align messaging, branding, and goals for maximum impact.
• Coach, train, and provide capacity-building support for staff across all program sites to ensure adherence to programmatic standards and best practices.
• Provide strategic direction to program staff and service providers to achieve program goals and performance outcomes.
• Support training and develop curricula for key workforce workshops on career readiness, financial literacy, advising, and more.
• Collaborate with the Director of Student Success and Wellness on implementing training and coaching around case management with a strong workforce lens.
• Conduct routine site visits to ensure high-quality service delivery and adherence to program standards across all workforce program locations.
• Develop, implement, and maintain annual best practice manuals, job development guides, program management handbooks, and training curricula.
• Design and oversee professional development plans and ongoing training opportunities for workforce program staff.
• Direct workforce training and staff development initiatives to ensure staff have clear guidance, expectations, and support.
• Delegate roles and responsibilities by establishing clear guidelines to accomplish programmatic and operational objectives.
• Establish workforce team performance standards and evaluate staff performance to support accountability and professional growth.

Qualifications

• Bachelor’s degree in a related field and five years of relevant professional experience, or master’s degree in a related field and two years of relevant professional experience.
• Experience and understanding of youth workforce programs, including at least one year in a supervisory role.
• Experience with NYC DYCD workforce programs (WIOA, Work, Learn & Grow, Learn & Earn, SYEP, or YMI) a plus.
• Strong project management skills, including managing competing priorities and meeting deadlines.
• Experience working with NYC public schools and/or high school-age youth.
• Familiarity with local placement agencies, job developers, and opportunities preferred.
• Strong communication, writing, administrative, organizational, and technology skills (Microsoft Suite, Google Suite, Zoom).
• Fluency in other languages is a plus (particularly Spanish, Haitian Creole, and South Asian languages and dialects).

Benefits

• Affordable medical benefits, dental, and life insurance.
• Paid holidays, 12 vacation days (year 1), increasing thereafter based on years of employment, 3 personal days, and 8 sick days.
• Access to retail discounts and other benefits through our Professional Employer Organization (PEO).