Director of Web-based Applications and Systems

General Definition of Work The Director of Web-based Applications and Systems, under minimal supervision, performs senior-level work with extensive decision-making discretion applying advanced subject matter knowledge and oversight of the district's website and related technology platforms. This position is responsible for ensuring technology solutions are effectively integrated into both instructional and operational environments. The Director of Web-based Applications and Systems performs advanced and supervisory work to carry out the Board of Education policies and procedures under the direction of the Executive Director of Educational Technology. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary/Status Pay Grade 10/Full-time, 12 months Reports To Executive Director of Educational Technology Place of Work The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time. Essential Functions Adhere to all state, federal, and local laws, policies, and proceduresLead, manage, supervise, and evaluate assigned programs/staff in the districtInvestigate, analyze, and formulate methods for handling special projects/reportsOversee district-wide technology projects, ensuring alignment with strategic goals, on-time delivery, budget adherence, and quality assurance across platformsFacilitate collaboration between the technology division and other departments related to technology needs for the content management systems, intranet, learning management systems (LMS), ticketing systems, etc.Manage the technical architecture of district websites, including scripting, database design, user interface design, and multimedia integration such as artwork, text, video, and animationsOversee the planning, development, and execution of web development strategies, ensuring the district's internet and intranet infrastructure supports educational and operational objectivesPartner with other divisions, such as Communications, to ensure district web content is accurate, timely, and aligned with the district's objectivesCollaborate to create web-appropriate content; integrate multimedia components and ensure consistency with district branding and graphic standardsCollect and interpret web analytics data, identifying opportunities to improve search engine optimization (SEO), user engagement, and web trafficDevelop and implement strategies to enhance the district's online presence and usabilityAdminister accounts and user permissions for web platformsEnsure the maintenance and ownership of district internet domains while upholding compliance with state, federal, and local laws, software licenses, district policies, and ethical standardsEnsure security, privacy, and intellectual property laws are followedWork cross-functionally with departments to ensure timely resolution of tickets, issues, and system challenges, providing clear communication and solutionsOversee the development and maintenance of standard operational procedures, best practices and other relevant documentationParticipate in the development and administration of the department budgetPrepare project plans, status reports, presentations and other correspondenceFacilitate staff meetings and attend other related meetings as needed/requiredComplete local, state, or federal surveys and reports accurately and promptlyParticipate in professional development workshops and leadership trainingCreate an inclusive environment with positive communication/public relationsPerform related work as assigned or required Knowledge, Skills, Abilities Comprehensive knowledge and understanding of the principles, practices, and procedures of public-school system policies and technology programsComprehensive knowledge of hardware and software systems, including those used to develop and maintain internet and intranet websites, with specific expertise in web-based technology platforms such as our LMS and ITILThorough knowledge of industry-standard project management frameworks (e.g., Agile, Scrum, Waterfall) and tools (e.g., Microsoft Project, Jira, Trello) to lead large-scale, cross-functional technology initiatives from inception to completionThorough knowledge of technical manuals and guides to assist with work processesSkilled in identifying, assessing, and managing risks associated with technology projects, including the ability to develop and execute risk mitigation strategiesSkilled in HTML, scripting, graphics editing, database design, and user interface (UI) design; as well as, understanding web capabilities, limitations, service requirements, and associated costsSkilled in integrating and optimizing enterprise technology platforms (e.g., internet, intranet, Canvas, ServiceNow) to support district-wide operational and educational needsSkilled in software and hardware solutions supporting district-wide operations, including intranet/internet management, learning management systems (LMS), and service management platformsSkilled in technology integrationAbility to maintain professional and emotional control under stressAbility to reflect appropriate response to situations, while maintaining a professional and personal demeanorAbility to learn and use specialized tools, equipment, or software related to business needsAbility to develop and monitor a budgetAbility to direct and evaluate the work of othersAbility to implement local, state, and federal rules, guidelines, and procedures into daily business operationsAbility to reason, make judgments, and maintain effective working relationshipsAbility to employ positive communication skills in all settings/mediumsAbility to problem-solve utilizing sound judgmentAbility to maintain confidentiality regarding school system businessAbility to develop related charts, graphs, reports, and recordsAbility to take initiative, work independently, and exercise sound judgementAbility to conceptualize, initiate, monitor, and evaluate new and/or current programsAbility to model and facilitate safe, healthy, legal and ethical uses of digital information and technologiesDemonstrated ability to develop detailed project plans, risk assessments, and associated risk mitigation actionsDemonstrated ability to work effectively in a deadline-driven, rapidly changing team environment Education And Experience Bachelor's degree in communications, web design, multimedia, or related field requiredMinimum of three (3) years' experience in program or project management requiredMinimum of three (3) years supervisory experience preferredExperience designing/developing web sites and social media integration preferredEquivalent combination of education and experience Special Requirements Possess and maintain a valid driver's license or ability to provide own transportationTravel to school district buildings and professional meetings