Director of Warranty

About the role

The Director of Warranty role is within DEPCOM's Services department and can be based in Scottsdale, AZ or fully remote with up to 50% travel. This position does not provide VISA sponsorship.

Responsibilities

• Serve as the warranty program leader leading the overall vision development and strategy for the capability to ensure that it creates value for DEPCOM.
• Apply continuous improvement mindset to DEPCOM's existing warranty program and identify areas for improvement or optimization, collaborating with business units and capabilities to implement.
• Lead investigations into warranty claims from clients, encompassing subcontractor, OEM, and workmanship warranty claims, ensuring timely disposition and resolutions.
• Participate in EPC negotiations to ensure acceptable warranty provisions are integrated into contracts.
• Act as the senior leadership face of DEPCOM's warranty program for customers throughout the life of the warranty obligation, ensuring timely and effective communication, and addressing concerns elevated by clients.
• Collaborate with internal teams, subcontractors, suppliers, and other stakeholders to gather information, assess liabilities, and determine appropriate actions to resolve warranty claims.
• Develop and maintain critical Key Performance Indicators (KPIs) to identify areas for process enhancement and contribute to the development and implementation of best practices and standard operating procedures for warranty claim management, as well as a continuous feedback loop for EPC design optimization.
• Lead Services department investigation and root cause analysis function, ensuring corrective actions and lessons learned are applied across the project lifecycle.

Requirements

• Experience in warranty program management.
• Understanding of construction processes, materials, and industry standards.

Qualifications

• Bachelor's degree in Construction Management or Engineering discipline.
• Leadership experience with direct reports.
• Experience in utility scale PV solar and BESS plants.
• Customer service experience.

Skills

• Technical understanding of utility scale PV solar equipment.
• Ability to lead investigations into warranty claims.
• Strong communication and negotiation skills.
• Ability to manage multiple projects simultaneously.

Benefits

DEPCOM Power offers a comprehensive benefits package including medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Pay

$120,000 - $160,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Schedule

This role can be based in Scottsdale, AZ or fully remote with up to 50% travel.