Director of Vendor Relations

Key Responsibilities

• Lead operator negotiations including hourly rates, rebate programs, fuel/FBO fees, and contract terms
• Build and maintain strong operator relationships through regular communication and in-person visits
• Oversee operator performance standards and address service or quality concerns
• Cook up and maintain sourcing standards, SOPs, and preferred operator programs
• Conduct operator audits and site visits alongside the Safety team
• Serve as the escalation point for operator-related operational issues
• Monitor operator performance metrics, service quality, and cost-saving opportunities
• Aid in expanding and improving Jets.com’s sourcing pool and preferred vendor network

What We're Looking For

• Aviation industry experience strongly preferred
• Experience in procurement, vendor management, sourcing, scheduling, or operations leadership
• Strong negotiation and relationship-building skills
• Ability to manage operational escalations in a fast-paced environment
• Strong organizational and communication skills
• Willingness to travel for operator visits and industry meetings
• To work cross-functionally with multiple departments

Position Details

• A combination of in-office coordination and travel/field visits
• Some after-hours availability may be required for escalated operational issues
• High-impact leadership role tied directly to operational growth and long-term performance metrics

What Success Looks Like

• Improved operator relationships and service quality
• Growth of a preferred operator network
• Increased operational efficiency and sourcing leverage
• Structured agreements and rebate programs with top operators
• Measurable cost savings and quality improvements across the sourcing pool

Pay

$110,000–$175,000 OTE (On-Target Earnings), including base salary and performance-based incentives.